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GEM

Open Tender for Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Onsite with setup in NORTH DELHI, DELHI

Bid Publish Date

30-Oct-2025, 11:12 am

Bid End Date

21-Nov-2025, 4:00 pm

EMD

₹2,86,00,000

Value

₹1,42,85,56,800

Location

NORTH DELHI , DELHI

Latest Corrigendum Available

Progress

Issue30-Oct-2025, 11:12 am
Technical21-11-2025 15:30:41
Financial
Award28-Jan-2026, 1:47 am
Explore all 4 tabs to view complete tender details

Quantity

234

Bid Type

Two Packet Bid

Categories 2

BPO CALL CENTRE

A tender has been published for Directorate Of Extension Department Of Agriculturecooperation & Farmers Welfare Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Onsite with setup in NORTH DELHI, DELHI. Quantity: 234 by. Submission Deadline: 21-11-2025 16: 00: 00. Check eligibility and apply.

Documents 7

GeM-Bidding-8528161.pdf

Main Document

Other Documents

OTHER

BOQ Document

BOQ

Other Documents

OTHER

Scope Of Work Document

SCOPE_OF_WORK

Technical Specification/Buyer Specification Document

TECHNICAL

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

Past Similar Tenders (Historical Results)

5 found

Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Offsite

Office Of Development Commissioner For Handicrafts

WEST DELHI, DELHI

Posted: 8 October 2025
Closed: 30 October 2025
GEM

Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Offsite

Oriental Insurance Company Ltd

CENTRAL DELHI, DELHI

Posted: 24 July 2025
Closed: 19 August 2025
GEM

Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Offsite

Mahanadi Coalfields Limited

SAMBALPUR, ODISHA

Posted: 19 July 2025
Closed: 30 July 2025
GEM

Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Offsite

N/a

Posted: 14 November 2024
Closed: 5 December 2024
GEM

Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Offsite

N/a

Posted: 25 October 2024
Closed: 10 December 2024
GEM

Required Documents

1

Experience Criteria

2

Bidder Turnover

3

Certificate (Requested in ATC)

4

Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria

5

the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer

Corrigendum Updates

2 Updates
#1

Update

14-Nov-2025
#2

Update

14-Nov-2025

Extended Deadline

21-Nov-2025, 4:00 pm

Opening Date

21-Nov-2025, 4:30 pm

Technical Results

S.No Seller Date Status
1DIGITIDE SOLUTIONS LIMITED   Under PMA21-11-2025 15:30:41Qualified
2DR I T M PRIVATE LIMITED   Under PMA21-11-2025 15:26:16Qualified
3NSB BPO SOLUTIONS PRIVATE LIMITED   Under PMA21-11-2025 15:54:42Disqualified
4VISION PLUS SECURITY CONTROL LIMITED   Under PMA21-11-2025 15:51:39Qualified

Financial Results

Rank Seller Price Item
L1DR I T M PRIVATE LIMITED( MSE Social Category:General )    Under PMA₹1,42,73,72,700Item Categories : Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Onsite with setup
L2VISION PLUS SECURITY CONTROL LIMITED   Under PMA₹1,42,93,13,500Item Categories : Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Onsite with setup
L3DIGITIDE SOLUTIONS LIMITED   Under PMA₹2,10,06,08,600Item Categories : Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Onsite with setup

Contract / Result Documents 1

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