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Delhi Public Library Air Conditioner Annual Maintenance Tender Central Delhi 2026 - IS ISO/AC Standards & 6-Month Extension Terms

Bid Publish Date

12-Jun-2026, 9:38 pm

Bid End Date

23-Jun-2026, 10:00 am

Progress

Issue12-Jun-2026, 9:38 pm
AwardPending
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Quantity

20

Bid Type

Two Packet Bid

Key Highlights

  • Dedicated/toll-free service support required for AC maintenance
  • Escalation matrix with 9/11 numbers must be provided
  • Office of service provider must be located in the consignee state
  • Contract quantity/duration can be adjusted by up to 50%
  • Extension of contract duration up to 6 months possible
  • Past experience proofs acceptable: contract copies with invoices or client certificates

Categories 2

Tender Overview

The Delhi Public Library invites bids for Annual Maintenance service - AIR CONDITIONER covering air conditioners at 7 branches across Delhi. There is no listed estimated value or EMD in the provided data, but the scope encompasses ongoing service support within the DPL network in Central Delhi, 110002. A key differentiator is the flexible scope clause allowing up to 50% adjustments in contract quantity or duration at issue and post-issuance, subject to consent. An on-ground audit of installed ACs at each branch is implied by the SOW attachments note. The tender emphasizes the presence of a local service office in the consignee’s state plus a dedicated toll-free support line to ensure prompt service.

Technical Specifications & Requirements

  • Service category: Annual Maintenance for AIR CONDITIONER in the Delhi Public Library network.
  • Locations: 7 branches across Delhi; bidder must verify asset locations prior to bidding.
  • SOW: Extension possible up to 6 months beyond initial term with mutual consent and satisfactory performance.
  • Service delivery: Offices of service provider must be located within the consignee’s state; dedicated/toll-free support required.
  • Past experience evidence: acceptable proofs include contract copies with invoices and client execution certificates.
  • Support framework: Escalation matrix and dedicated service telephone numbers must be provided by bidder/OEM.

Terms, Conditions & Eligibility

  • Scope modification: Up to 50% increase/decrease in quantity or duration; must be accepted by bidder.
  • Local presence: Office of service provider to be in the state of consignee; documentary evidence required.
  • SOW extension: Optional extension up to 6 months based on performance and mutual consent.
  • Evidence of experience: Provide contract copies with invoices or client execution certificates as proof.
  • Support commitments: Dedicated toll-free contact and escalation matrix for service support must be supplied by bidder/OEM.
  • No BOQ items listed; bidders should rely on branch asset detail attached in bid documents.

Key Specifications

  • Air conditioner maintenance for 7 Delhi branches

  • No explicit technical specs listed in BOQ (verify asset locations from attached file)

  • SOW allows contract extension up to 6 months with mutual consent

  • Delivery/support must have dedicated toll-free numbers and escalation matrix

  • Past experience proofs acceptable as per clause

Terms & Conditions

  • 50% quantity/duration flexibility at contract issue and post-issuance

  • Local service office requirement in consignee state with documentary proof

  • Extension of contract duration up to 6 months on performance

  • Dedicated toll-free service line and escalation matrix mandatory

  • Past experience proof via contracts, invoices, or client certificates

Important Clauses

Payment Terms

Not specified in data; bidders should anticipate standard government MSP terms with service-based invoicing

Delivery Schedule

Service availability for 7 branches; delivery adherence tied to branch asset locations listed in bid attachments

Penalties/Liquidated Damages

Not specified; bidders should review escalation and performance clauses in the final contract

Bidder Eligibility

  • Experience in AC maintenance for government or public library networks

  • Demonstrated local service capability in Delhi state

  • Ability to provide toll-free support and escalation matrix

Additional Tender Data

Commercial Details

Tender Category

Service

Bid To RA

No

Bid To RA Enabled

No

Item Category

Annual Maintenance service-AIR CONDITIONER

Authority Records

MINISTRY OF CULTURE

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Documents 4

GeM-Bidding-9463391.pdf

Main Document

Other Documents

OTHER

Other Documents

OTHER

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Historical Data

Required Documents

1

GST registration certificate

2

PAN card

3

Past experience proof: contract copies with invoices and client execution certificates

4

Financial statements or evidence of financial capability

5

OEM authorization or proof of service partnership

6

Documents evidencing dedicated toll-free service numbers and escalation matrix

7

Proof of local service office in the consignor's state

8

Any technical compliance certificates related to AC maintenance (if available)

Frequently Asked Questions

Key insights about DELHI tender market

How to bid on the Delhi Public Library AC maintenance tender in Delhi 2026

Bidders must submit GST, PAN, past experience proofs (contracts or client certificates), financial statements, and OEM authorizations. Ensure a local Delhi service office exists, provide a toll-free support number, and attach a detailed escalation matrix. The tender allows up to 50% quantity/duration adjustments and a possible 6-month extension.

What documents are required for the Delhi Public Library AC maintenance bid

Required documents include GST certificate, PAN, proof of past experience (contract + invoices or client execution certificate), financial statements, OEM authorization, and evidence of a dedicated toll-free service line plus escalation matrix. Ensure documentary evidence of a local Delhi service office is provided.

What are the technical requirements for AC maintenance at Delhi Public Library

No explicit IS/ISO specification listed; bidders should rely on typical library AC maintenance standards, provide service capabilities for 7 branches, and attach asset location verification from the bid attachments. Ensure timely service and documented branch-wise asset detail.

When can the contract be extended for Delhi Public Library AC services

The SOW permits extension up to 6 months beyond the initial term, contingent on satisfactory performance and mutual consent between the library and the bidder. Track performance metrics and obtain written agreement before extension.

What is the requirement for service support contact in the Delhi bid

Bidders must provide a dedicated toll-free service number and an escalation matrix with 9/11 phone lines for service support. Ensure prompt response times and accessibility for all 7 library branches across Delhi.

What is the scope modification rule for the AC maintenance contract in Delhi

The buyer can increase or decrease the contract quantity or duration up to 50 percent at the time of issue and post-issuance, with bidder consent. For lump-sum contracts, scope and value can increase up to 50 percent with provider agreement.

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