Indian Army Photocopier Maintenance Tender Canon Annual Service 2026

Tender Overview

The tender is issued by the Indian Army under the Department Of Military Affairs for Annual Maintenance Service of Canon photocopier machines. The procurement scope focuses on maintenance for existing Copiers, with the category noting that the equipment is not OEM or ASP distributed. Bidder responsibilities emphasize service accessibility and formal documentation, including bank-validated mandate forms and a notarised no-blacklist declaration. The opportunity requires proven experience with military or central government maintenance of software systems and a local service presence. The file notes a SOW attachment and a zero-BOQ item list, indicating maintenance-based services rather than new equipment supply. A dedicated service support channel and an escalation matrix are mandatory, along with documentary evidence of service offices in the consignee’s state. The procurement dimension centers on reliability, rapid service response, and compliance with defence procurement norms. The unique clause set includes mandatory attestations, notarial declarations, and MES/Defence experience proof, creating a stringent eligibility filter for bidders. Overall, this tender targets service providers capable of sustaining critical office equipment within a defence milieu, with emphasis on governance, traceability, and formal compliance.

Technical Specifications & Requirements

• Product category: Annual Maintenance Service for Canon photocopier machines (not OEM/ASP).
• Service features: Dedicated toll-free service support; Escalation matrix; Local service office in consignee state; Mandatory certificates and documents.
• Documentation: Mandate form signed by firm, bank-certified; notarised stamp-declaration of not-blacklisted (dated within 3 months of publish); proof of MES/central govt maintenance experience; upload of order copies for prior similar work.
• SOW/Attachments: Notified file attachments for Scope of Work; ATC and vendor-uploaded terms; No BOQ items exist in this tender.
• Compliance: Upload all required certificates/documents as per ATC; adhere to defence procurement norms and confidentiality.

Terms, Conditions & Eligibility

• Mandatory support channel: Dedicated/toll-free telephone for service support.
• Service footprint: Service provider must have an office in the same state as the consignee; evidence required.
• Escalation: Provide a formal escalation matrix with contact numbers.
• Documents: Ensure submission of all certificates and specified documents; missing items lead to rejection per ATC.
• Mandate form: Bank-certified mandate form must be uploaded in the prescribed format.
• Experience requirement: Proven experience with MES or central govt/Defence offices for maintenance of installed software; supply proof via order copies.
• Notarised declaration: Notarised stamp paper declaration that the firm is not blacklisted, dated within 3 months of bid publication.