Labour And Employment Department Gujarat Photocopier Maintenance Tender Gandhi Nagar 2026 ISI/ISO OEM Authorized Service Provider

Bidders should verify OEM authorization, provide GST, PAN, and financials, and upload all required certificates with the bid. Ensure a dedicated service line and escalation matrix are included. The contract allows up to 50% scope variation; confirm how this affects pricing and schedules before submission.

Submit OEM authorization letter, company profile, experience certificates in photocopier maintenance, GST registration, PAN, financial statements, and the bid document with ATC. Also provide dedicated service contact details and escalation matrix to demonstrate support readiness.

The scope encompasses both colour and laser photocopiers with separate drums and toners. The tender specifies OEM authorization, a dedicated toll-free service line, and an escalation matrix, with flexibility to adjust contract quantity/duration by up to 50% as per the at-issue terms.

This notice indicates annual maintenance rather than on-site installation milestones. Vendors must ensure ongoing service availability via a dedicated toll-free line and escalation process. If delivery milestones exist, they will be defined in the contract and ATC after bid acceptance.

Payment terms are not specified in this summary; bidders should review the contract terms and ATC. Typically, maintenance contracts may involve quarterly or milestone-based payments upon service delivery, with possible acceptance criteria defined in the official bid documents.

Confirm OEM authorization, demonstrate dedicated support capability, and provide experience certificates in similar maintenance. Ensure submission of GST, PAN, and all required certificates per the Bid Document, ATC, and Corrigendum. Eligibility hinges on meeting these documentary and service-capability criteria.

The buyer may increase or decrease contract quantity or duration by up to 50% at contract issue and post-award. Bidders must accept revised scope and adjust resources accordingly, with consent required for any post-award changes that exceed typical adjustments.

The tender requires an escalation matrix as part of the service support. Vendors should include a documented hierarchy with phone numbers and response times in their bid submission, ensuring rapid fault resolution aligned with the buyer's expectations.