Border Security Force UPS Repair & Overhauling Services Dhubri Assam 2/3/5 KVA ISI/AAA TRTL Delta Orion OEM Authorized 2026

Bidders must submit GST registration, PAN, OEM Authorization (if applicable), data sheets, three prior supply orders totaling 30% contract value, and a dedicated service contact with escalation matrix. Ensure on-site survey within 15 days and GST portal invoice confirmations with GST payment screenshots.

Submit GST certificate, PAN card, OEM authorization or manufacturer confirmation, UPS data sheets, three supply orders totaling 30% of contract value, dedicated service contact, escalation matrix, and GST invoice samples with payment confirmations from the GST portal.

The scope includes Online UPS units of 2 KVA, 3 KVA, 1 KVA, and 5 KVA across multiple makes including Uniline, Delta, and Orion; repairs are conducted at the service provider premises with mandatory site survey.

Eligibility requires OEM or authorized dealer status, data sheets matching offered models, three prior orders totaling 30% contract value, GST compliance, and a dedicated service support contact with escalation matrix to ensure responsive service.

Payment terms rely on GST-compliant invoicing uploaded to the portal with payment confirmations; explicit percentage splits or milestones are not stated and will be governed by the contract clauses following award.

A site visit is mandatory within the first 15 days of bid publication; bidders’ representatives must obtain entry to consignee premises under indemnity conditions and document observations for evaluation.

Warranty extension and ongoing support must be evidenced via OEM authorization; suppliers must provide a dedicated service hotline and an escalation matrix to ensure timely fault resolution and preventive maintenance.

The buyer may adjust contract quantity or duration by up to 25%; any value changes require seller consent and must be reflected in the revised contract documentation.