Invitation to Bid - Annual Maintenance Service - Desktops, Laptops and Peripherals - Desktop PC; Annual Maintenance Se in ALLAHABAD, UTTAR PRADESH

The eligibility requirements include being a registered entity, possessing a minimum average annual turnover of ₹10 lakh for the last three years, and having at least three years of relevant past experience in providing similar services to government organizations.

The required certificates include proof of experience, bidder turnover verification, an OEM authorization certificate, and any additional documents requested in the ATC (Additional Technical Criteria).

Interested bidders must register on the GeM portal and complete their profile. They will need to upload all required documents such as financial statements and past service contracts during the bidding process.

Documents can be submitted in commonly accepted formats such as PDF or JPG. All files should be clearly labeled and organized according to the checklist provided in the bid document.

Bidders must comply with technical requirements such as monthly preventive maintenance, software updates, availability of resident engineers, and maintenance of various brands of computers and peripherals.

Services should meet the highest quality standards as defined by the Urban Development Department. Bidders must ensure compliance with preventive maintenance schedules and be responsive to service needs.

Yes, bidders must fulfill compliance with IT service management standards, ensure all staff are qualified, and adhere to the maintenance schedules set forth in the bid requirements.

Bids will undergo a thorough evaluation based on technical merit, compliance with specified guidelines, and financial viability as indicated in the submitted proposal.

The EMD for this tender is set at ₹30,000, which must be submitted alongside the bid documents.

A performance security of 5% of the total contract value is required upon award. This must be submitted within the timeframe stipulated in the contract agreement.

Payment terms will be defined in the contract agreement. Typically, payments are made on achieving defined milestones or upon completion of services rendered during the contracted period.

Price evaluation will consider the total value of the bid against the services offered. Competitiveness and adherence to budget constraints will be critical criteria for selection.

Bids must be submitted electronically via the GeM portal. Physical submissions are not accepted unless specified otherwise.

Timelines and deadlines are communicated through the GeM portal and included in the bid documents. It is crucial to monitor these updates regularly.

Results will be communicated through the GeM portal post-evaluation, and bidders will be invited to participate in further discussions if shortlisted for awarding the contract.

General provisions favoring MSEs include relaxed eligibility requirements. However, for this tender, no exemptions for the years of experience or turnover are provided.

Startups are encouraged to participate but, in this particular tender, they will not receive exemptions regarding experience or turnover requirements.