Indian Army AMS Tender Desktops Laptops Peripherals Pune Maharashtra 410301 - ISI/ISO Compliant Service 2026

Tender Overview

The Indian Army invites an Annual Maintenance Service (AMS) for Desktops, Laptops and Peripherals including Desktop PCs, Multi-function Printers, UPS (Offline 600-650 VA) and Keyboard/Mouse at the Pune, Maharashtra location (410301). The procurement scope covers maintenance and service support for on-site and possible remote issues, with the service provider required to have an office within the consignees’ state. A critical differentiator is the mandatory malicious code certification and dedicated toll-free service support, ensuring rapid issue resolution. The tender emphasizes compliance with security and reliability standards and requires the bidder to maintain in-state availability.

Technical Specifications & Requirements

• No itemized technical specifications are published in the BOQ; however, the buyer mandates that the service provider maintain a local in-state office and offer dedicated toll-free service support for Army IT assets.
• Bidders must upload the malicious code certificate proving that offered hardware/software does not contain embedded malicious code and will not cause damage or data loss.
• A clear emphasis on vendor compliance with security and IP rights, including liability for breaches due to software activation.
• No BOQ quantity details or estimated value are disclosed; the scope includes maintenance for desktops, laptops, printers, UPS, and peripherals.
• Service continuity and post-sales support are expected as part of the AMS terms, with emphasis on rapid response.

Terms & Eligibility

• The bidder must maintain documentary evidence of a local in-state service office in Maharashtra.
• Financial and legal due diligence: bidder must not be under liquidation or court receivership; an undertaking to this effect must accompany the bid.
• Mandatory certificates: ensure upload of required certifications and documents as per ATC and Corrigendum; non-compliance may lead to rejection.
• Malicious code certificate is compulsory; failure to provide will breach procurement terms. Dedicated toll-free support is required for service.
• The terms require ongoing service and adherence to security guidelines, with penalties or LD detailed in the final contract as applicable.