BSNL Portal Bharat Sanchar Nigam Limited Landline & Broadband Maintenance Tender Ghaziabad Uttar Pradesh 2026

Tender Overview

Bharat Sanchar Nigam Limited (BSNL) through the Department of Telecommunications invites bids for Cluster Outsourcing for Maintenance of landline and broadband copper networks including ISDN PRI, leased circuits, and Customer Access Network. The estimated value is ₹15,71,183 with an EMD of ₹31,500. Location: Ghaziabad, Uttar Pradesh. The scope covers maintenance across landline, landline-with-broadband, ISDN PRI, and SIP trunk services. Contract terms permit a quantity/duration adjustment up to 25%, post-award changes allowed within policy limits. This procurement also features MSE and Make-in-India preferences, requiring OEM documentation and local-content declarations for eligibility. This bid targets service delivery and network support capabilities, with emphasis on ensuring continuity of telecom access across the client’s copper-based network assets. The absence of a BOQ indicates a service-led, maintenance-centric contract with potential scale adjustments.

Technical Specifications & Requirements

• No technical specifications are published in the tender data; bidders should prepare a service-oriented response detailing maintenance capabilities for: landline networks, broadband copper access, ISDN PRI, Leased lines, and SIP trunks.
• Respondents should outline experience in Telecom OSS/BSS environments, fault management, and field maintenance workflows. The procurement emphasizes uptime and rapid fault rectification across Customer Access Networks. Ensure alignment with service-type deliverables and end-to-end maintenance support expectations. Consider presenting case studies of similar maintenance engagements and staff qualifications for field technicians.
• Important: No explicit standards or certifications are listed; bidders may propose certifications customary for telecom maintenance (e.g., vendor-specific EC/QA attestations, safety training). Provide a clear delivery/work plan with milestones and escalation procedures for fault resolution.

Terms, Conditions & Eligibility

• EMD: ₹31,500 to be submitted with bid.
• Payment and delivery terms are not detailed in the data; bidders should seek alignment on service-level expectations, response times, and invoicing cycles.
• Purchase preferences: MSEs and Make-In-India provisions apply; to avail, provide documentary evidence of manufacturing/service capabilities and local content declarations as per policy.
• Quantity or duration adjustments up to 25% are allowed pre- and post-contract award; bidders must accept revised scope.
• BOQ presence is not provided; bidders should include detailed maintenance schedules, spare part provisioning, and warranty/AMC concepts in their technical bid.