Delhi Health & Family Welfare Department Data Entry Outsourcing Tender 2026 West Delhi IS 550 & 40 WPM Criteria

Tender Overview

The Delhi Health and Family Welfare Department seeks a manpower outsourcing vendor for skilled data entry and admin support staff in West Delhi, Delhi 110008. Estimated contract value is ₹3,407,061.93 with an EMD of ₹68,141. The scope includes deploying personnel under minimum wage skilled categories and meeting specific role criteria such as Data Entry Operators with 40 words per minute (English). The contract allows a 25% variation in quantity or duration and may extend up to an additional 6 months (twice) based on performance and mutual consent. Office presence in the consignee state is required, and a dedicated support line must be available. A unique Delhi govt directive requires retention of at least 80% of current staff in the hospital, with prior hospital authority approval for replacements. Payment terms emphasize the employer paying salaries upfront, then claiming reimbursement with statutory documents. This procurement emphasizes compliance with administrative, safety, and payroll obligations for outsourced staff, and includes a notarized stamp-paper undertaking format. This tender is positioned as a government procurement for essential administrative data-entry services within the Delhi health ecosystem, with emphasis on continuity, compliance, and staff welfare standards.

Technical Specifications & Requirements

• Product/Service: Manpower outsourcing for data entry/admin staff in government health setup
• Staffing profile: Data Entry Operators with minimum 40 wpm English typing speed
• Contractual flexibility: 25% contract quantity/duration variation; extension up to 6 months (two occasions max)
• Retainment clause: At least 80% staff current at BMH must be retained
• Office requirement: Vendor must have an office in the state of the consignee
• Support: Dedicated/toll-free service support line for bidders/OEM
• Salary payments: Service provider to pay salaries first, then claim reimbursement with PF/ESIC records
• Documentation: Undertaking on Rs. 100 stamp paper with notary

Terms, Conditions & Eligibility

• EMD: ₹68,141 (to be submitted as prescribed)
• Estimated value: ₹3,407,061.93
• Extension rights: Up to 25% scope/duration change; further extension up to 6 months (two occasions)
• Staff welfare: Adhere to Delhi Govt. EPF, bonus, and other statutory benefits if applicable
• Local office requirement: Office located in the state of the consignee; documentary evidence required
• Payment terms: Salary payments by vendor first, with reimbursement from buyer along with statutory documents
• Mandatory certs/documents: Upload relevant certificates; non-submission may lead to rejection
• Safety/compliance: Compliance with safety and working in government health facilities; PPE usage as required
• Nos. of staff to retain: 80% of current DEOs to be retained at BMH
• Submission undertaking: Rs. 100 stamp paper notarized undertaking format to be uploaded