Uttar Pradesh Medical Education Department Call Centre Setup Tender Lucknow 2026 - Per Seat Basis, On Prem & Onsite - ₹7.2 Cr
N/a
LUCKNOW, UTTAR PRADESH
Posted:
21 February 2026
Closed:
17 March 2026
GEM
GEM
Hindustan Petroleum Corporation Ltd Call Centre Service Per Seat Tender Mumbai Maharashtra 2026
Bid Publish Date
09-Apr-2026, 6:17 pm
Bid End Date
18-May-2026, 5:00 pm
EMD
₹70,00,000
Location
Progress
Issue09-Apr-2026, 6:17 pm
Corrigendum18-May-2026
AwardPending
Quantity
600
Bid Type
Two Packet Bid
Key Highlights
- • Integrity Pact compliance is mandatory for all bidders
- • EMD amount of ₹7,000,000 required for bid security
- • 25% variation in contract quantity or duration allowed
- • On-premises call center setup with onsite installation
- • No BOQ items; service-oriented procurement scope
Categories
2
Tender Overview
Hindustan Petroleum Corporation Ltd invites bids for a Call Centre Service - Per Seat Basis with an on-premises standard call center setup and onsite with setup in Mumbai, Maharashtra. The process requires an EMD of ₹7,00,00,000 and adherence to Integrity Pact. The contract permits a 25% variation in quantity or duration at the time of issue and post-award, with bidders obliged to accept revised terms. Absence of BOQ items suggests a service-oriented framework focused on capacity rather than a fixed physical inventory. Bidders must upload required certificates and comply with bidder-specific terms.
Technical Specifications & Requirements
- Service category: Call Centre Service - Per Seat Basis on an on-premises setup with onsite installation.
- Installation model: On Prem with complete setup provided by the vendor; ongoing service scope includes standard call center operations.
- Financials: EMD ₹7,000,000 to secure bid eligibility; no BOQ items indicating a service-oriented bid.
- Compliance: Integrity Pact as per buyer requirements; upload signed copy with bid submission.
- Documentation: Ensure all mandatory certificates and documents referenced in the ATC/Corrigendum are provided.
- Variation: Option Clause allows up to 25% variation in contract quantity or duration at bid or issuance.
- Standards: No specific technical standards listed; bidders should demonstrate capability for large-scale call center operations and on-prem deployment.
Terms, Conditions & Eligibility
- EMD: ₹7,000,000; security deposit to be as per tender terms.
- Integrity Pact: Must be signed and uploaded by all bidders.
- Certificate submission: All required certificates/documents must be provided; missing documents risk rejection.
- Quantity/Duration variation: Up to 25% variation allowed; bidder must accept revised terms.
- Delivery/Setup: On-premise deployment with onsite setup; details to be clarified during the contract issuance.
- Bid documents: Ensure submission of GST, PAN, experience certificates, financials where applicable, and any OEM authorizations per ATC.
Key Specifications
-
Call Centre Service - Per Seat Basis
-
On Premises deployment with onsite setup
-
EMD: ₹7,000,000
-
Integrity Pact compliance required
-
No BOQ items; service-oriented scope
-
Contract variation: ±25% in quantity/duration
Terms & Conditions
-
EMD of ₹7,000,000 required for bid eligibility
-
Integrity Pact to be signed and uploaded
-
Contract quantity or duration can vary by up to 25%
Important Clauses
Payment Terms
Not specified in available data; bidders should await contract issuance for terms
Delivery Schedule
On-premises setup with onsite installation; exact timeline to be defined in contract
Penalties/Liquidated Damages
Not specified in tender data; penalties, if any, to be detailed in contract terms
Bidder Eligibility
-
Must sign and upload Integrity Pact
-
Demonstrate capacity for large-scale on-prem call center deployment
-
Submit all mandatory certificates and documents listed in Terms and Conditions
Additional Tender Data
Commercial Details
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Call Centre Service - Per Seat Basis - Standard call center setup (On Prim); Onsite with setup
Authority Records
MINISTRY OF PETROLEUM AND NATURAL GAS
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Bid Preparation
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Documents 4
GeM-Bidding-9206309.pdf
Main Document
Scope Of Work Document
SCOPE_OF_WORK
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Historical Data
Required Documents
1
GST registration certificate
2
Permanent Account Number (PAN) card
3
Experience certificates in call center services
4
Financial statements (audited or as required)
5
EMD submission proof (DD/online payment receipt)
6
Technical bid documents demonstrating on-premise deployment capability
7
OEM authorizations (if applicable) and integrity pact signed
8
Upload of all certificates referenced in ATC/Corrigendum
Corrigendum Updates
5 Updates
#1
18-May-2026 Update
Extended Deadline
18-May-2026, 5:00 pm
Opening Date
18-May-2026, 5:30 pm
#2
06-May-2026 Update
Extended Deadline
18-May-2026, 3:00 pm
Opening Date
18-May-2026, 3:30 pm
#3
29-Apr-2026 Update
Extended Deadline
07-May-2026, 3:00 pm
Opening Date
07-May-2026, 3:30 pm
#4
23-Apr-2026 Update
#5
15-Apr-2026 Update
Frequently Asked Questions
Key insights about MAHARASHTRA tender market
How to bid for HPCL Mumbai call centre per seat tender 2026?
Bidders must submit mandatory documents listed in Terms and Conditions, sign the Integrity Pact, and provide proof of EMD ₹7,000,000. Ensure capability for on-premise deployment and upload all certificates requested in ATC/Corrigendum; be prepared for a 25% variation in contract scope.
What documents are required for HPCL call centre bid in Mumbai?
Required documents include GST certificate, PAN, experience certificates in call center services, financial statements, EMD proof, technical bid demonstrating on-prem deployment capability, OEM authorizations if applicable, and the signed Integrity Pact.
What is the EMD amount for the HPCL tender in Maharashtra?
The EMD amount is ₹7,000,000. Submit via online payment or demand draft as per tender instructions; the EMD ensures bid security and qualifies bidders for technical evaluation.
What are the deployment requirements for HPCL Mumbai call center?
The contract requires an on-premises call center setup with onsite installation. Bidders must demonstrate the capability to deploy and manage a standard call center environment within HPCL’s Mumbai facility per the ATC.
What are the variation terms for HPCL call center procurement?
The contract allows a 25% variation in quantity or duration at the time of contract issuance and after award; bidders must be willing to accept revised terms without dispute.
Which standards or certifications are needed for HPCL bid in Mumbai?
The tender requires signing an Integrity Pact and submission of all certificates listed in ATC/Corrigendum; no specific technical standards (IS/ISO) are enumerated in available data, but demonstrate compliance and reliability for large-scale call center services.
How is bidder eligibility established for HPCL Mumbai procurement 2026?
Eligibility hinges on completing mandatory documentation, signing the Integrity Pact, and proving capacity for on-prem deployment; ensure experience in call center services and financial robustness to meet EMD requirements.
When will the HPCL Mumbai call center tender conclude?
End dates are not provided in the available data; bidders should monitor official portal updates and ATC/Corrigendum for submission deadlines and any amendments before submitting.
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Documents 4
GeM-Bidding-9206309.pdf
Main Document
Scope Of Work Document
SCOPE_OF_WORK
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS