Inspector General Of Registration And Suprintendent Of Stamps Photocopier AMS Tender Gandhinagar Gujarat 2026

Tender Overview

The Inspector General Of Registration And Suprintendent Of Stamps (Revenue Department Gujarat) seeks Annual Maintenance Service for Toshiba photocopier machines (monochrome, laser, composite cartridges, high range) in GANDHINAGAR, GUJARAT 380060. Estimated value is ₹48,000 with potential quantity adjustment up to 25% at contract issue and subsequently during the term. A local service office in Ahmedabad/Gandhinagar is required with documentary proof. The contract emphasizes rapid breakdown response, a robust ticket system, and strict adherence to maintenance logs. The scope centers on preventive maintenance, on-site repairs, and component replacements as needed. A key differentiator is the requirement for a structured service framework to ensure uninterrupted operation of photocopiers across the office, with defined SLAs and accountability. This tender targets OEM-authorized Toshiba service providers capable of local presence and rapid issue resolution.

Technical Specifications & Requirements

• Product/Service: Annual maintenance for Toshiba photocopier machines (Monochrome, Laser, Composite Cartridge, high range)
• Location/Service Area: Gandhinagar with registered office in Ahmedabad/Gandhinagar area
• Response & Repair SLAs: 24 hours on-site response; 48 hours for complete fault rectification after complaint registration
• Documentation & Logging: Maintain an on-site maintenance log; implement an appropriate call register/ticketing system
• Contract Flexibility: Option to adjust contract quantity/duration up to 25%; penalties for non-compliance
• Part Ownership: Replaced components become Office property; withdrawn parts revert to Bidder
• Payment/ATC: Terms not explicitly stated beyond timely service delivery; GeM policy alignment implied
• Qualification: Bidders must demonstrate local presence, and non-liquidation status; provide proof during technical bid
• Emergency Preparedness: Clear governance for breakage events and uninterrupted service

Terms, Conditions & Eligibility

• EMD/Financial: Not specified in data; ensure non-bankruptcy status and provide undertaking
• Delivery/Service Window: 24-hour response; 48-hour fault rectification; ongoing preventive maintenance
• Penalties: Clauses apply for non-compliance with maintenance terms
• Branch Office: Must have registered office in Ahmedabad/Gandhinagar; proof required
• Documentation: Provide maintenance logs, ticketing system details, and proof of local presence
• Ownership: Replaced parts become Office property; liability and fault logging requirements apply
• GeM Alignment: Terms reference GeM policy for response/recovery timelines