Directorate Of Printing Annual Maintenance Service for Desktops/Laptops/Peripherals; Central Delhi 2026; Delhi NCR Bid for AMCs

Tender Overview

The Directorate Of Printing invites bids for Annual Maintenance Service (AMS) covering Desktops, Laptops and Peripherals including Desktop PC, HP, Dell Spectra, Acer, and Multifunction Printers (Monochrome, Laser, Composite Cartridges) across lower-range devices. This AMS contract applies to equipment in Central Delhi, Delhi 110002 and requires the service provider to maintain an office within the same state as the consignee. Bid terms allow a 25% quantity or duration variation prior to contract issuance and, with consent, potential scope expansion for lump-sum services. Emphasis on past experience evidenced by suitable contracts and client certificates. Bidders must meet ATC clauses and upload all required certificates to avoid rejection.

Technical Specifications & Requirements

• Scope includes annual maintenance for Desktops, Laptops and Peripherals and Multifunction Printers from brands such as HP, Kyocera, Samsung, Dell (Spectra), and Acer.
• No explicit technical specifications in the BOQ; focus on service availability, on-site/off-site support, response time commitments, and preventive maintenance regimes.
• Experience evidence accepted via multiple document formats: contract copies with invoices and self-certification, client execution certificates, or related third-party notes.
• Delivery/Service window aligns with AMS expectations; no explicit delivery milestones provided.
• Eligibility requires an office of the Service Provider within the same state as the consignee (Delhi/NCR), with documentary evidence.

Terms, Conditions & Eligibility

• EMD/Deposit details are not numerically specified in the provided data; bidders should anticipate standard security deposits per organization policy.
• 25% option clause allows increase/decrease of contract quantity or duration up to 25% before/after contract issuance.
• Only Delhi NCR bidders may participate, per ATC clause.
• Past experience documents accepted include contract copies with invoices, execution certificates, or similar proof; ensure proper client references.
• Documentation must be uploaded per bid requirements; certificates missing may lead to rejection; service provider must maintain an in-state office.
• Price variation or scope expansion requires the buyer’s consent; lump-sum services may include up to 25% value changes with consent.