Bharat Heavy Electricals Limited AMC for Desktops, Laptops & Peripherals Workstations in India 2026 - IS/ OEM Support

Tender Overview

Bharat Heavy Electricals Limited (BHEL) seeks a comprehensive Annual Maintenance Contract (AMC) for desktops, laptops and peripherals (workstations) including CPU, monitor, keyboard and mouse from listed brands (Fujitsu, TYRONE, HP). The AMC spans a 1-year period with mandatory preventive maintenance every 3 months, and emergency breakdown support within 24 hours of intimation. Payment is on a quarterly basis post-invoice, with distinct timelines: MSEs 45 days, others 60–90 days; GST invoicing tied to GSTN confirmations. A prior purchase order (PO) for workstation AMC within the last five years is required; startup relaxations apply if quality specs are met. The contract may be adjusted up to 50% in scope or duration. This tender emphasizes vendor responsiveness, spare parts coverage at no cost, and structured service visits to ensure minimal downtime. This opportunity involves government-heavy machinery, with clear service expectations and progressive payment terms.

Technical Specifications & Requirements

• Scope: Comprehensive AMC covering all components and subcomponents of workstation hardware (CPU, monitor, keyboard, mouse).
• Maintenance cadence: Preventive maintenance every 3 months; vendor to provide prior intimation to BHEL engineers.
• Downtime commitments: Emergency breakdown response within 24 hours of intimation; resolve and restore to working condition.
• Spare parts: Faulty parts replaced at no cost; inclusive of suitable spares during the AMC period.
• AMC period: 1 year starting from contract start date.
• Payment terms: Quarterly installments post-invoice and service report; GST portion released after GSTN declarations and invoices are reconciled.

Terms, Conditions & Eligibility

• Pre-Qualification: Must supply at least one PO copy for AMC of workstations in the last five years.
• Start-up relaxations: Start-ups may get turnover/experience relaxations if quality specs are met.
• Delivery/Support: Comprehensive on-site maintenance; immediate escalation with 24h engineer deployment for emergencies.
• Payment timing: Different timelines by entity: MSEs 45 days, others 60–90 days; GST invoicing contingent on GSTN compliance.
• Terms scope adjustment: Buyer may increase scope/quantity up to 50% during contract execution (with consent for services/goods).