Bid Publish Date
29-Jan-2026, 10:30 am
Bid End Date
13-Feb-2026, 6:00 pm
Location
Progress
Tender Type
Open
Sector
State Governments & UT
Tender Fee
₹1,770
Contract Form
Works
Completion Period
As per tender Document Attached
Currency Type
Single
Gandhinagar Municipal Corporation invites qualified IT service providers to participate in a government tender for comprehensive maintenance, operation, and support of computer systems, peripherals, and applications within the GMC area. This project aims to ensure reliable and efficient IT infrastructure management, including software updates, troubleshooting, and hardware support. The tender offers an excellent opportunity for experienced agencies to collaborate with a prominent municipal authority in Gujarat. Bidders must meet eligibility criteria, including valid certifications and financial stability, and submit their proposals before the deadline. The project emphasizes quality, timely support, and adherence to government IT standards, with a bid validity of 180 days. Interested companies specializing in government IT support, hardware maintenance, and software management are encouraged to apply. The procurement process involves transparent evaluation, public bid opening, and award notification, ensuring fair competition and value for public funds.
The selected agency will be responsible for the following:
The process includes:
| Specification | Details |
|---|---|
| Systems Covered | Computers, Servers, Peripherals |
| Software Support | Operating Systems, Office Suites, Other Supported Applications |
| Response Time | Within 2 hours for critical issues |
| Service Hours | 24/7 support during project duration |
The agency must ensure compliance with all applicable government IT standards and security protocols.
| Parameter | Specification |
|---|---|
| Hardware Support | Computers, Servers, Peripherals |
| Software Support | Operating Systems (Windows, Linux), Office Suites, Custom Applications |
| Response Time | Critical issues within 2 hours |
| Maintenance Frequency | Weekly, Monthly, Quarterly |
| Security Standards | Compliance with Govt. IT security protocols |
The agency shall follow a structured process:
Technical support staff must be certified and experienced in government IT environments.
The estimated budget for this project ranges between ₹X lakh to ₹Y lakh, depending on scope and duration. The financial proposal should include detailed cost breakdowns such as:
| Cost Component | Details |
|---|---|
| Service Charges | Monthly/annual maintenance fees |
| Hardware & Software | Costs for additional hardware/software if required |
| Support & Troubleshooting | Emergency support charges |
| Miscellaneous | Travel, logistics, and other expenses |
Payment terms are as follows:
All financial proposals must be submitted as per the formats specified in the tender documents.
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✓ Must have valid Digital Signature Certificate (Class-III) issued by a licensed Certifying Authority of India.
✓ Proven experience in IT system maintenance and support for government or municipal projects.
✓ Financial stability with annual turnover of at least ₹X crore in the last three financial years.
✓ Submission of all required documents, including:
| Qualification Criterion | Minimum Requirement |
|---|---|
| Experience | Minimum 3 years in IT maintenance services |
| Certification | Valid ISO/IEC certifications (if applicable) |
| Financials | Average annual turnover of ₹X crore |
| Technical Capability | Demonstrated ability to support large-scale IT infrastructure |
Important: Bidders must meet all eligibility criteria to qualify for the tender.
21-02-2026 12:00
Tender Fee Form
Library-Standard
Emd Fee Form
Library-Standard
COMMERCIAL BID
User Defined Template-Secured
Scan Copy of Tender Fee
RequiredScan Copy of EMD
RequiredAttach all tender supporting documents as mentioned in tender documents
RequiredKey insights about GUJARAT tender market
This tender aims to select an experienced agency for comprehensive maintenance, operation, and support of computer systems, peripherals, and supported applications within the Gandhinagar area. The goal is to ensure uninterrupted IT infrastructure functioning, including software updates, troubleshooting, and hardware support, vital for municipal administration efficiency.
Eligible bidders must possess a valid Digital Signature Certificate (Class-III), demonstrate experience in IT maintenance for government projects, and have a minimum annual turnover of ₹X crore in the last three financial years. They must also submit all required documents, including tender fee and EMD, as specified in the tender guidelines.
The agency must support computers, servers, peripherals, and software applications such as operating systems and office suites. Response times for critical issues should be within 2 hours, with support available 24/7. Technical staff must be certified, and all activities must comply with government IT security standards.
Bidders must submit their technical and financial bids electronically via the official portal by 13th February 2026, 6:00 PM. The bid opening will be conducted publicly on 21st February 2026 at 12:00 PM. Late submissions will not be entertained, and all documents must adhere to specified formats.
Bids will be evaluated based on technical competence (50%), financial proposal (30%), past performance (10%), and eligibility compliance (10%). Minimum qualifying marks are 70% in technical evaluation. The process emphasizes quality, experience, and cost-effectiveness to select the most suitable agency.
Gandhinagar Municipal Corporation
📍 GANDHINAGAR, GUJARAT
Gandhinagar Municipal Corporation
📍 GANDHINAGAR, GUJARAT
Gujarat Water Infrastructure Ltd
📍 GANDHINAGAR, GUJARAT
WEST BENGAL MEDICAL SERVICES CORPORATION LIMITED
📍 KOLKATA, WEST BENGAL
WEST BENGAL MEDICAL SERVICES CORPORATION LIMITED
📍 DARJEELING, WEST BENGAL
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