Open State Governments & UT NPROCURE

Surat City Bus Fare Collection Services Tender | Onboard Fare Collection RFP

Bid Publish Date

17-Nov-2025, 11:00 am

Bid End Date

01-Dec-2025, 6:00 pm

Location

SURAT , GUJARAT

Progress

Issue17-Nov-2025, 11:00 am
AwardPending
Explore all 4 tabs to view complete tender details

Tender Type

Open

Sector

State Governments & UT

Tender Fee

₹21,240

Contract Form

Works

Completion Period

2  Years

Currency Type

Single

Categories 5

FEES COLLECTION MISCELLANEOUS SERVICES BID MANAGEMENT BUS CONDUCTORS

The Surat Municipal Corporation invites bids for a comprehensive onboard fare collection system for Surat City Bus services. This public transportation tender seeks an experienced agency to deploy secure electronic fare collection devices, ensuring seamless integration with existing bus fleets. The project aims to modernize fare management, improve operational efficiency, and enhance passenger experience across Surat’s urban transit network. Bidders must meet specific eligibility criteria, including technical experience, financial stability, and compliance with municipal standards. The tender process involves transparent evaluation based on technical and financial proposals, with deadlines set for bid submission and opening. This opportunity is ideal for transportation and IT companies specializing in smart fare collection solutions, offering a chance to contribute to Surat’s urban development goals. Download detailed tender documents, review eligibility, and participate in this competitive bidding process to secure a key role in Surat’s public transport modernization initiative.

Scope Of Work

• Deploy onboard fare collection systems on Surat City Buses, including hardware and software components.
• Ensure compatibility with existing bus fleet and municipal systems.
• Provide training to bus staff for system operation and maintenance.
• Collect and transmit fare data securely to municipal servers.
• Maintain the fare collection equipment and provide technical support during the contract period.
• Ensure compliance with all safety, security, and operational standards.

The process involves:

  1. Submission of technical and financial bids via the official portal.
  2. Evaluation of bids based on criteria such as experience, technical capability, and financial offer.
  3. Shortlisting and awarding of contract to the most suitable bidder.
  4. Deployment and commissioning of fare collection systems within the stipulated completion period.
Specification Details
System Type Electronic onboard fare collection
Data Security Encrypted transmission
Maintenance 24/7 technical support
Training Comprehensive staff training

• The selected agency must ensure uninterrupted service and adhere to municipal guidelines.
• Regular reporting and audits will be conducted to ensure transparency.

Technical Specifications

Parameter Specification
System Type Electronic fare collection device with RFID and contactless card support
Data Encryption AES 256-bit encryption
Power Supply 12V DC with backup battery
Connectivity 4G/3G/Wi-Fi for real-time data transmission
Maintenance On-site support within 24 hours

Sequential process:

  1. System design and customization.
  2. Hardware installation on buses.
  3. Software configuration and testing.
  4. Staff training.
  5. System deployment and commissioning.

The technical setup must ensure high durability, security, and ease of use for daily operations.

Financial Requirements

The estimated project budget ranges from ₹X lakh to ₹Y lakh, inclusive of all hardware, software, installation, and support costs. The financial proposal must include a detailed breakdown:

Cost Component Estimated Cost
Hardware ₹X lakh
Software ₹X lakh
Installation ₹X lakh
Training ₹X lakh
Support & Maintenance ₹X lakh annually

Payment terms are as follows:

  • 30% advance upon contract signing.
  • 50% after system deployment.
  • Remaining 20% after successful commissioning.

Bidders must provide a comprehensive financial proposal aligned with these terms, ensuring transparency and competitiveness.

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Eligibility Criteria

✓ Must have proven experience in providing onboard fare collection or related transportation services.
✓ Must submit all required documents as per tender conditions, including:

  • Scan copy of tender fee
  • Scan copy of EMD
  • All other relevant certifications and documents.
Qualification Minimum Requirement
Financial Capacity Annual turnover of at least ₹X crore for the last 3 years
Technical Experience Successful deployment of similar systems in at least 2 cities
Certification Valid digital certificate for electronic bidding

✓ Bidders must be registered with relevant authorities and comply with municipal and state regulations.
✓ The bidder should not have any pending legal cases or violations related to previous contracts.

Bidding Process

Process Timeline

1. Preliminary Stage
2. Commercial Stage

Required Forms

Preliminary

SMC SURAT SITILINK LIMITED SMC etender 100 per EMD and Tender fee

User Defined Template-Standard

Required

Commercial

SMC SSL Package 1 PB

User Defined Template-Secured

SMC SSL Package 2 PB

User Defined Template-Secured

SMC SSL Package 3 PB

User Defined Template-Secured

Required Documents

Stage - Preliminary Stage

1

Scan Copy of Tender Fee

Required
2

Scan Copy of EMD

Required
3

Scan Copy of all required documents as per tender condition.

Required

Frequently Asked Questions

Key insights about GUJARAT tender market

What is the main objective of this tender?

This tender aims to appoint a qualified agency to provide onboard fare collection services for Surat City Bus, enhancing fare collection efficiency, transparency, and passenger convenience.

What are the key eligibility criteria for bidders?

Bidders must demonstrate experience in transportation services, submit all required documents including tender fee and EMD, and possess valid digital certificates for electronic bidding. Financial stability and compliance with municipal regulations are also essential.

How can I submit my bid for this tender?

Bids must be submitted electronically via the official portal before the deadline. Physical submissions are not accepted. Ensure all documents are uploaded correctly, and participate in vendor training sessions if needed.

What are the important deadlines to remember?

Bid submission starts on 17-11-2025 and ends on 01-12-2025 at 6:00 PM. The bid opening will be conducted shortly after the deadline, and the successful bidder will be notified by 15-12-2025.

Who can I contact for further assistance?

For queries, contact the Deputy Municipal Commissioner at Surat Municipal Corporation or reach out to the (n)Procure Support team at GNFC Ltd. Contact details are provided in the tender notice.

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