Indian Army Department Of Military Affairs Office Stationery Tender 2026 India - 25% Quantity Variation, 3-Day Service SLA, and 0.5% Penalty

Tender Overview

The Indian Army, Department Of Military Affairs, invites bids for a broad office stationery package including registers (100, 200, 300 pages), printed file covers, white/yellow envelopes (A4 and large), talc sheets, gel pens, pencils, and erasers. The procurement scope appears to cover 12 items with potential quantity variation up to 25% at contracted rates. The agreement includes post-award delivery flexibility and a defined warranty/support framework. A core differentiator is the option clause enabling quantity adjustments and the need for a dedicated service presence to support warranty periods. The tender emphasizes service delivery readiness and post-sale support as critical success factors for bidders.

Technical Specifications & Requirements

• Product set: registers, file covers, envelopes, talc sheets, gel pens, pencils, erasers.
• Quantity risk: option to increase/decrease up to 25% during contract and after award; delivery period adjusts accordingly, minimum extension 30 days.
• Service requirement: dedicated technical personnel for timely servicing during warranty; service centres in each consignee state or establishment within 30 days of award; on-site warranty applicability indicated in terms.
• Support obligations: toll-free support, escalation matrix, and SLA for defect rectification within 3 days; penalties at 0.5% of unit price per week of delay, up to a maximum of 10% of total contract value.
• Compliance notes: delivery/supply terms, performance standards and related SLA are embedded in the bid terms; the bidder must ensure timely service and maintain evidence of a functional service centre.

Terms, Conditions & Eligibility

• EMD: not disclosed in available data; bidders should confirm amount and mode at bid submission.
• Delivery: extended timelines possible via option clause; delivery period calculations: (increase quantity ÷ original quantity) × original period; minimum 30 days.
• Warranty & service: dedicated engineers, 3-day repair window, penalties if missed; penalty deposits may be applied from performance security.
• Service infrastructure: established or to-be-established service centre in the state; toll-free service number and escalation matrix required.
• Documentation: ensure GST, PAN, experience-related certifications, and OEM authorizations where applicable; submission specifics to be verified in Terms & Conditions.