Indian Army CCTV Repair & Maintenance Tender Nagpur Maharashtra 2026 - ISI/ISO Standards Compliant Service Provider

Tender Overview

The opportunity originates from the Indian Army under the Department of Military Affairs for Repair, Maintenance, and Installation of Plant/Systems/Equipments (Version 2) - Defence; CCTV; Service Provider in Nagpur, Maharashtra. While the BOQ lists 0 items, the scope centers on maintenance contracts, service support, and installation-related tasks for CCTV and related plant systems. A two-year maintenance contract is contemplated, with the bidder bearing costs of spare parts and relocation. Key differentiators include mandatory local service presence, a dedicated toll-free service line, and a formal escalation matrix. Bidders must attend the pre-bid meeting at the Guards Regimental Centre and obtain a certificate on letterhead from the venue. The procurement emphasizes post-award service readiness and robust customer support structures.

Technical Specifications & Requirements

• Mandatory local office in the consignee state (Nagpur, Maharashtra) with documentary proof
• Dedicated toll-free service contact for ongoing support
• Escalation matrix with telephone numbers for rapid issue resolution
• Pre-bid meeting attendance required; certificate to be uploaded on bidder letterhead
• Additional ATC clauses to be uploaded on bidder letterhead; adherence to uploaded ATC terms
• Documents required: PAN, GST, Udyam Certificate; compliance with these terms is mandatory for bid validity
• Maintenance contract duration: two years from contract generation; bidder bears all spare parts and relocation costs
• No BOQ items are published, indicating a service-oriented, framework agreement rather than a fixed-quantity purchase
• No explicit EMD value disclosed; bidders should verify local bid document for financial safeguards
• The tender emphasizes service availability, response times, and post-contract support standards

Terms & Eligibility

• Office/Service presence in Maharashtra with verifiable documentary evidence
• Bidder must provide a dedicated toll-free service line and an Escalation Matrix
• Attendance at pre-bid meeting at Guards Regimental Centre is mandatory; certificate submission required
• Mandatory submissions: PAN, GST, Udyam Certificate; ATC clauses on bidder letterhead
• Maintenance term: two years, with all spare parts/relocation costs borne by bidder
• Bid may be cancelled/rejected without reason; ATC terms to be fulfilled in full
• No explicit EMD disclosed; verify tender documents for financial security requirements
• No BOQ items; scope focuses on service provider capabilities rather than itemized delivery