Canteen Service - Employee Welfare Model - Vegetarian; Breakfast, Lunch, Snacks, Beverages; Inside
North Eastern Railway
GORAKHPUR, UTTAR PRADESH
Bid Publish Date
20-Jun-2026, 11:28 am
Bid End Date
30-Jun-2026, 12:00 pm
Value
₹8,000
Location
Progress
Quantity
1
Bid Type
Two Packet Bid
The procurement is for a canteen service focused on vegetarian snacks inside building premises, catering to employees/patients/in-house personnel under the Uttar Pradesh Cooperative Sugar Factories Federation Limited. Estimated value is ₹8,000, with no BOQ items listed. The contract emphasizes on-site service and exclusive employee welfare catering, with a clearly defined scope for inside-premises provisioning. Unique elements include mandatory service support infrastructure and flexible scope adjustments up to 50% during contract issuance and execution. The tender seeks a local service provider with an established on-ground presence in the consignee state and a responsive support mechanism.
Service category: canteen/food service for employees and in-house personnel
Product: vegetarian snacks; on-site provisioning within building premises
Support: dedicated toll-free number; escalation matrix
Local presence: office in the state of consignee
Contract flexibility: 50% variation in quantity/duration at issue and post-issuance
50% quantity/duration variation allowed by option clause
Office of service provider must be located in consignee state
Dedicated toll-free service support and escalation matrix required
Not explicitly specified in tender data; bidders should confirm payment terms during bid submission and seek clarity on any milestone or advance payments.
On-site canteen service within building premises; no delivery cadence specified in available data.
No LD/penalty details provided; bidders should anticipate standard service level penalties and request explicit terms during clarification.
Local office presence in the consignee state and verifiable address proof
Experience in providing on-site canteen/food service within institutional premises
Evidence of dedicated support channels (toll-free number and escalation matrix)
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Canteen Service - Employee Welfare Model - Vegetarian; Snacks; Inside Building Premises (exclusive for employees/ patients/ in house personnel)
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Main Document
OTHER
OTHER
SCOPE_OF_WORK
GEM_GENERAL_TERMS_AND_CONDITIONS
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GST registration certificate
PAN card
Experience certificates related to canteen/food service provisioning
Financial statements or proof of financial capacity
EMD documents (if applicable) or stated alternative
Technical bid documents outlining service scope and support channels
OEM authorizations (if applicable) and local office proof in consignee state
Escalation matrix and dedicated toll-free contact details
Key insights about UTTAR PRADESH tender market
Bidders should prepare credentials including GST, PAN, and experience in canteen services. Submit a local office proof, dedicated support contacts, and escalation matrix. Ensure compliance with welfare-oriented food service norms and clarify any ambiguous scope or timing during bid submission.
Required documents include GST registration, PAN, experience certificates in canteen services, financial statements, proof of local office in consignee state, and details of the dedicated toll-free support line with escalation path. Include any OEM authorizations if applicable.
Provide a dedicated toll-free number, an accessible escalation matrix, and an on-ground service office in the consignee state. Demonstrate response times, contact availability, and a clear process for issue resolution to meet welfare catering expectations.
The tender specifies on-site provisioning inside building premises but does not enumerate a strict delivery calendar. Bidders should propose a feasible service schedule, set meal windows, and reflect these in their technical bid with SLA commitments.
Eligibility requires a verified office presence in the state of consignee, supported by documentary evidence. The bidder must demonstrate capacity to handle on-site welfare catering and maintain a responsive support framework during contract execution.
The contract allows up to 50% variation in quantity or duration at the time of contract issuance and post-issuance. Bidders must accept revised scope if invoked and provide a plan to accommodate fluctuating requirements.
While explicit standards are not listed, provide adherence to general food safety norms, transparent service practices, and documented escalation procedures. Seek explicit reference to local welfare or institutional catering guidelines in the clarification stage.
EMD details are not specified in the available data. Bidder should verify whether an EMD applies and, if so, submit exact amount and payment method as per official tender guidelines or seek clarification before submission.
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Main Document
OTHER
OTHER
SCOPE_OF_WORK
GEM_GENERAL_TERMS_AND_CONDITIONS