Invitation to Bid - Call Centre Service - Per Connect Minute Basis - Standard call center setup (On Prim); Offsite in KAMRUP, ASSAM

The eligibility requirements include being a registered entity, having relevant experience in providing call center services, and meeting the necessary telecom regulatory compliance. Bidders must also have a proven track record in managing call volume and ensuring data confidentiality.

Bidders are required to meet specific technical specifications encompassing telephony systems, data protection measures, and real-time reporting capabilities. Ensuring robust technological support and compliance with industry standards is crucial for participation.

Bidders are expected to provide details regarding performance security which may include financial guarantees or bonds. This requirement serves to ensure that the awarded bidder will fulfill contractual obligations and meet quality standards throughout the project duration.

The evaluation process involves assessing bids based on pricing, technical capability, and compliance with eligibility criteria. Each proposal will be scored against established benchmarks to ensure a fair selection of the most capable and cost-effective service provider.

Yes, the tender includes benefits for Micro, Small, and Medium Enterprises (MSEs) as well as startups. These provisions are designed to foster local entrepreneurship, allowing smaller businesses to participate in government contracts, thus providing a competitive edge in the evaluation process.