Indian Army Tonbo Sight Repair Tender Budgam Jammu & Kashmir 2026 – After-Sales Service & OEM Warranty

Tender Overview

The Indian Army, Department Of Military Affairs, located in Budgam, Jammu & Kashmir, seeks repair services for six Tonbo Sight serial numbers. The contract covers on-site repair and associated after-sales support, with a 1-year warranty and OEM warranty documentation required at delivery. Requirements include sample submission within 10 days of bid publication and a well-established India-based Installation, Commissioning, Training, Troubleshooting and Maintenance service network. The broadly scoped procurement focuses on repair of Tonbo Sight devices with serial numbers 116332, 101670, 107599, 101513, 108044, and 108023, under a single repair lot. A 25% quantity variation is allowed, both pre- and mid-contract, at contracted rates. Delivery timelines hinge on the original/extended delivery windows, with minimum 30 days added for increased quantities. This tender emphasizes after-sales support and timely rectification of breakdowns during the warranty period. The award will depend on the bidder’s capability to demonstrate OEM warranty adherence and availability of service centers across India. Location-specific procurement notes include the Budgam, JK context and the need for a robust, responsive maintenance partner for high-value targeting optics equipment.

Technical Specifications & Requirements

• Organization: Indian Army / Department Of Military Affairs
• Product/Service: Repair of Tonbo Sight serial numbers: 116332, 101670, 107599, 101513, 108044, 108023
• Sample submission deadline: within 10 days of bid publish
• Warranty: 1 year from final acceptance or installation/completion, plus OEM warranty certificates at delivery
• Service capabilities: proven Installation, Commissioning, Training, Troubleshooting and Maintenance network within India; after-sales support obligations
• Option clause: + up to 25% quantity variation at contracted rates; delivery time adjustments formula with minimum 30 days
• Delivery/installation location: consignee site in Budgam, Jammu & Kashmir
• Tender scope emphasis: breakdown rectification and maintenance during warranty period; service centers near consignee locations
• Documentation: OEM warranty certificates required at delivery

Terms, Conditions & Eligibility

• EMD/financial posture: bidders must not be under liquidation or similar proceedings; provide undertaking
• Warranty/AMC: 1-year warranty; OEM warranties to be submitted at delivery; service network must be India-based
• Delivery timeline: delivery period aligned to original order; extended periods considered with option clause
• Payment terms: not specified in data; ensure compliance with standard government procurement payment cycles
• Sample submission: mandatory sample of required items within 10 days of bid publication
• Documents to submit: GST, PAN, experience certificates, financial statements, EMD documents, OEM authorizations, service capability details
• Bidder eligibility: must demonstrate non-bankrupt status and sound financial standing; no liquidation or receivership
• Special clauses: penalties or LD terms not detailed; ensure OEM authorizations and service center details are provided