Eastern Railway Air Conditioner Customized AMC/CMC Tender Bardhaman West Bengal 2026

Tender Overview

Eastern Railway invites bids for a Customized AMC/CMC for pre-owned air conditioners across multiple brands (Indicool, Voltas, LG, Carrier, Blue Star, Lloyd). The estimated contract value is ₹2,876,348 with an EMD of ₹57,527. Location is Bardhaman, West Bengal (713101). Scope includes ongoing maintenance and support for existing units, with site location flexibility as per railway requirements. An official service office must be established in the consignee’s state, complemented by a dedicated toll-free service line and an escalation matrix. The tender emphasizes GCC compliance and adherence to bidder/OEM service standards, with potential site relocation of AC machines as needed.

• Organization: Eastern Railway (Indian Railways)
• Product: Customized AMC/CMC for pre-owned air conditioners from multiple brands
• Location: Bardhaman, West Bengal; Estimated value: ₹2,876,348; EMD: ₹57,527
• Key differentiator: Local service presence, toll-free support, and escalation framework; site flexibility.
• Unique aspects: ATC/documented GCC terms; office in the state of consignee; brand-agnostic maintenance for pre-owned units.

Technical Specifications & Requirements

• Service scope: AMC/CMC for pre-owned air conditioners across brands such as Indicool, Voltas, LG, Carrier, Blue Star, Lloyd.
• Financials: Estimated value ₹2,876,348; EMD ₹57,527.
• Service infrastructure: Must establish a local service office in the consignee’s state; provide a dedicated toll-free service number and an escalation matrix.
• Compliance: All bidders must follow GCC terms; site change for AC machines is permissible per site requirement.
• Documentation: OEM authorizations and technical bid documentation may be required as per attached ATC/GCC terms.

Terms, Conditions & Eligibility

• EMD: ₹57,527 (as required in tender) – ensure submission with bid.
• Service commitment: Local service presence with office in the state; dedicated toll-free support line.
• Support framework: Clear escalation matrix with multiple contact levels.
• Site flexibility: AC machine location may be changed by railway site needs.
• Compliance: Adherence to GCC; review of ATC documents; OEM authorizations if applicable.
• Documentation: Submit GST, PAN, experience certificates, financials, EMD documents, technical bids, and OEM authorizations as part of bid submission.