Indian Army CPU, Monitor, Keyboard, Mouse, UPS, HP LaserJet MFP 126A Tender 2026 - ISI/ISO/Service Center Compliance

Tender Overview

The Indian Army, under the Department Of Military Affairs, seeks procurement in the CPU, monitor, keyboard, mouse, UPS, and HP LaserJet MFP 126A printer category for military use. The tender emphasizes OEM/authorized seller registration, with post-sale service in India and a functional service center in the state of each consignee. A 30-day window to establish a new service center post-award is stipulated, with payment conditioned on documentary evidence of service readiness. A dedicated toll-free service line and an escalation matrix are required to ensure rapid support. No explicit quantities or total contract value are disclosed, but the 6-item BOQ implies multiple line-items to be tendered. The emphasis on after-sales support and local presence differentiates bidders on service delivery capability and regional coverage, alongside compliance with OEM warranty obligations.

Technical Specifications & Requirements

• OEM/Authorized Seller must have a registered Indian office for after-sales service; submit certificate.
• If carry-in warranty applies, bidder must operate a Functional Service Centre in the State of each consignee; otherwise establish within 30 days of award.
• Service support must include a dedicated toll-free telephone line.
• Provide an escalation matrix with service contact numbers.
• BOQ contains 6 items; exact product quantities are not disclosed in the data available.
• Product categories include CPU, Monitor, Keyboard, Mouse, UPS, and HP LaserJet MFP 126A; emphasis on compatibility and OEM support.

Terms, Conditions & Eligibility

• OEM/Authorized Seller must have a registered India office for after-sales service.
• Functional Service Centre required in each consignee state; establishment within 30 days of award and payment on proof.
• Dedicated toll-free service line and escalation matrix mandatory.
• No explicit EMD, delivery timeline, or payment terms disclosed in the provided data; bidders should prepare standard government bid documents and OEM warranties.