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GEM

Health and Family Welfare Services Puducherry DG-Set O&M Package 3 Tender 2026

Bid Publish Date

05-Feb-2026, 9:29 am

Bid End Date

23-Feb-2026, 10:00 am

Value

₹5,00,000

Progress

Issue05-Feb-2026, 9:29 am
AwardPending
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Quantity

3

Bid Type

Two Packet Bid

Key Highlights

  • • Contract quantity/duration flexibility up to 25% at contract issue
  • • In-state service presence required with documentary evidence
  • • Dedicated toll-free service support number and escalation matrix
  • • DD/PBG accepted as security; DD payable to SBI Puducherry; hard copy due within 15 days
  • • Past experience proofs acceptable: contract copies with invoices, execution certificates, third-party notes

Tender Overview

The Health and Family Welfare Services Department Puducherry is inviting bids for Operation and Maintenance Services of a Power Generator (DG-Set) – Package 3, offering comprehensive maintenance with operation support for up to 1500 hours. Estimated value is ₹500,000.00. Location is Puducherry, with the bidder required to maintain an in-state service presence and provide dedicated service support channels. A key differentiator is the flexible contract quantity/duration option up to 25% at contract issue and again at issuance, with acceptance of revised scope. The tender emphasizes service accessibility, escalation contacts, and robust documentation for eligibility. The procurement aims to ensure reliable DG-Set operation and maintenance across health facilities in Puducherry.

Technical Specifications & Requirements

No detailed technical specifications are provided in the tender. Nevertheless, essential elements include:

  • Service scope: O&M with operational and comprehensive maintenance for a DG-Set up to 1500 hours per contract period.
  • In-state service provider presence: Office in Puducherry required; documentary evidence to be submitted.
  • Service support: Dedicated toll-free number and an escalation matrix for prompt issue resolution.
  • Past experience: Acceptable proof includes contract copies with invoices, client execution certificates, or equivalent documents.
  • Security/guarantee: Performance security via PBG or DD; DD payable to State Bank of India, Puducherry, with delivery of hard copy within 15 days of award.

Terms, Conditions & Eligibility

  • EMD/Performance security: DD acceptable as per terms; PBG also allowed; DD must be mailed to SBI Puducherry.
  • Quantity/duration flexibility: Up to 25% increase/decrease at contract issue; post-issue, only up to 25% increase.
  • Office of Service Provider: Must be located in the consignee state; documentary evidence required.
  • Documentation: Upload all required certificates; missing documents may lead to rejection.
  • Past experience: Acceptable proofs include client certificates, invoices with self-certification, or third-party notes.
  • Warranty/Service: Not explicitly specified; ensure adherence to standard service norms and timely support.

Key Specifications

  • Product/Service: O&M services for DG-Set (Package 3)

  • Estimated value: ₹500,000.00

  • Hours/Scope: Up to 1500 hours

  • Delivery/Support: In-state Puducherry office presence; toll-free service number; escalation matrix

  • Security: DD or PBG; DD payable to State Bank of India, Puducherry; hard copy due within 15 days

Terms & Conditions

  • 25% contract quantity/duration flexibility at issue

  • In-state service provider requirement with documentary proof

  • Dedicated toll-free service line and escalation matrix

  • DD or PBG security; SBI Puducherry DD with 15-day hard copy delivery

  • Need for complete eligibility documents and past project proofs

Important Clauses

Payment Terms

Security via DD or PBG; DD payable to SBI Puducherry; online submission allowed; hard copy due within 15 days post award

Delivery Schedule

Contract quantity/duration can vary by up to 25% at issue; no explicit delivery timeline; ensure timely O&M support within contract scope

Penalties/Liquidated Damages

No explicit LD details provided; ensure service levels align with standard municipal health department expectations

Bidder Eligibility

  • In-state Puducherry service office or branch with verifiable address

  • Evidence of prior DG-Set O&M experience or related maintenance contracts

  • Financial Statements showing stability and capacity to handle ₹500,000 scope

Documents 3

GeM-Bidding-8928976.pdf

Main Document

Other Documents

OTHER

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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Required Documents

1

GST registration certificate

2

Permanent account number (PAN) card

3

Past experience proof: contract copies with invoices or client execution certificates

4

Financial statements or evidence of financial stability

5

Technical bid documents and compliance certificates

6

OEM authorizations (if applicable)

7

Performance security document (DD or PBG)

Frequently Asked Questions

How to bid on the Puducherry DG-Set O&M tender 2026 for Package 3?

Bidders must submit GST, PAN, financials, past experience proofs, and technical compliance certificates through the GeM portal. Provide a designated Puducherry service office address, dedicated toll-free support details, and an Escalation Matrix. Include the DD/PBG security as per terms, with the DD payable to SBI Puducherry and a 15-day hard copy delivery timeline.

What documents are required for the Health Department Puducherry DG-Set bid?

Required documents include GST certificate, PAN card, past experience proofs (contracts, invoices, or client certificates), financial statements, OEM authorizations if applicable, technical bid documents, and security payment proof (DD or PBG). Ensure submission aligns with AtC and Corrigendum if any.

What are the security payment terms for the Puducherry O&M tender?

Bid security can be provided as a PBG or as a DD payable to State Bank of India, Puducherry. If using a DD, submit the scanned copy with bid and deliver the hard copy to the buyer within 15 days of award. This secures performance for the DG-Set maintenance package.

What is the scope and value of the DG-Set O&M Package 3 tender in Puducherry?

The package covers operation and comprehensive maintenance of a DG-Set with up to 1500 hours of service. Estimated contract value is ₹500,000. The tender allows quantity/duration adjustments up to 25% at issue, enabling scope alignment with facility needs.

What are the service support requirements for bidders in Puducherry?

Bidders must provide a dedicated toll-free service line and an Escalation Matrix for after-sales support. An in-state office is mandatory, with documentary evidence. These enable rapid fault resolution and ongoing maintenance for the DG-Set across health facilities.

How does the 25% quantity/duration adjustment work for this tender?

At contract issue, the buyer may increase or decrease the contract quantity or duration by up to 25%. Post-issuance, further adjustments are limited to 25%. Bidders must be prepared to accept revised scope within these limits and adjust resources accordingly.

What past experience proofs are acceptable for eligibility in this tender?

Acceptable proofs include contract copies with invoices and bidder self-certification, execution certificates from clients, or other documents supporting contract execution such as Third-Party Inspection release notes. Submit at least one valid proof to meet experience criteria.

Where will the service office be located for compliance in Puducherry?

An office of the service provider must be located in the state of Puducherry. Submit documentary evidence confirming the address and operating presence, which is mandatory for bid eligibility and smooth on-site maintenance.

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