Indian Army Patch Management System AMC/CMC West Delhi 2026 – SYMANTEC ITMS CCS Licenses, Microsoft OS & SQL Licenses

Tender Overview

Organization: Indian Army, Department Of Military Affairs. Procurement: Customized AMC/CMC for pre-owned products—Annual maintenance of Patch Management System licenses (SYMANTEC ITMS CCS), plus 01 x Microsoft Windows Server OS license and 01 x Microsoft Windows SQL database license. Estimated value: ₹11,914,601; EMD: ₹360,000. Location: West Delhi, Delhi-110008. Scope includes delivery, installation, and ongoing support at Army HQ Computer Centre, New Delhi. Key differentiator is integration of a comprehensive patch management suite with standard Microsoft licensing in a single annual maintenance package. Unique requirement: ensure compatibility and non-malicious code integrity certificates for hardware/software as part of the bid.

Technical Specifications & Requirements

• Product/service: Patch management licenses (SYMANTEC ITMS CCS), 01 x Windows Server OS license, 01 x Windows SQL database license.
• Delivery/installation site: Army HQ Computer Centre, B Wing Basement, Sena Bhawan, Rajaji Marg, New Delhi 110011.
• Compliance language: Embedded Malicious code certificate to be uploaded; breach implications for IPR/copyright violations and operational damage.
• OEM Authorization: Mandatory authorisation from OEM/Original Service Provider; provide reseller/authorisation details.
• Support: Dedicated toll-free service number and escalation matrix for technical support.
• Documentation: Upload all required certificates/documents with bid; non-submission leads to rejection.
• Value/EMD: ₹11,914,601 estimated value; EMD ₹360,000.
• Notes: No BOQ items listed; focus is on AMC/CMC management services and software licenses with security assurances.

Terms, Conditions & Eligibility

• EMD: ₹360,000 via online payment or bank instrument, as specified in tender terms.
• Experience/Eligibility: OEM authorization required; service support capabilities with dedicated toll-free line; escalation matrix to be included.
• Delivery & Commissioning: On-site delivery and installation at Army HQ Computer Centre, New Delhi; adherence to security and network protocols.
• Documentation: Must upload Malicious Code Certificate, Manufacturer Authorization, and service support details.
• Penalties/Warranty: Not explicitly stated; ensure compliance with ATC and corrigenda; potential rejection for missing documents.
• Payment terms: Not specified in available data; bidders should verify in ATC/Corrigendum.
• Warranty/AMC: Included as annual maintenance; specific warranty terms not disclosed in data.