Maharashtra Home Department Integrated Security Surveillance System Service Tender Pune 2026 - AI Video Analytics & RBAC, IS/NAS 2026

Tender Overview

Home Department Maharashtra invites bids for an Integrated Security Surveillance System Service to monitor operations, conduct event video surveillance, apply AI-based video analytics, enable Network Attached Storage (NAS) for archiving footage, and implement Role-Based Access Control (RBAC) at the purchaser’s premises in PUNE, MAHARASHTRA. Estimated value is ₹407,775,720 with an EMD of ₹815,552. Tender allows up to 25% quantity/duration adjustment at contract issue and post-issue, with a mandatory requirement to upload all certificates. An on-ground service office must be located within the consignee’s state, and bidders must provide a dedicated toll-free support line and a formal escalation matrix. No BOQ items are listed in the current data, underscoring a comprehensive security systems deployment.

Technical Specifications & Requirements

• Procurement category covers: monitor operations, event video surveillance, AI-based video analytics, NAS archiving, RBAC for security system deployment.
• Location: Pune (410301), Maharashtra; service delivery and installation implied at buyer’s premises.
• Key capabilities include: scalable surveillance integration, analytics-driven threat detection, long-term footage archiving, and access control governance.
• Documentation expectations emphasize certificate uploads and compliance evidence; no explicit technical performance metrics are provided in the available data.
• Service readiness elements include dedicated service office in the state and a toll-free support channel with an escalation matrix.
• The absence of a BOQ suggests consolidation of multi-component security solution requirements; bidders should prepare a broad technical proposal covering hardware, software, and services that satisfy the category scope.

Terms, Conditions & Eligibility

• EMD: ₹815,552; ensure payment method as prescribed in bid documents.
• Delivery/Installation: Not explicitly defined; contract allows up to 25% variation in quantity or duration during issue and post-issuance.
• Documentation: Mandatory certificate uploads; lack of required certificates may lead to rejection.
• Service Presence: Office of Service Provider must be located in the consignee’s state with documented proof.
• Support: Bidders must provide a dedicated toll-free support line and a formal escalation matrix for service.
• Additional ATC/SLA attachments govern performance expectations and response times.