Indian Army CCTV Surveillance System Comprehensive AMC Bareilly Uttar Pradesh 2026 - CP PLUS MAF Req & 24/72 SLA

Tender Overview

The Indian Army, Department Of Military Affairs, invites bids for a Comprehensive AMC of the CCTV Surveillance System at Bareilly, Uttar Pradesh (243001). The scope covers regular maintenance, quarterly PM visits, cleaning, DVR/NVR storage checks, network/power verification, site response, and repair/replacement of defective components, ensuring continuous operation. The contract is for one year, with SLA targets including 24‑hour response, 48‑hour minor fault resolution, and 72‑hour major fault resolution. Bidders must meet GST/PAN requirements, show minimum 3 years of CCTV AMC experience, and demonstrate three similar works in the last three years. A 50% quantity/duration flexibility clause is included. CP PLUS MAF is required.

Technical Specifications & Requirements

• Comprehensive AMC scope includes: CCTV Cameras, DVR/NVR, HDDs, SMPS/Power Supplies, Adapters, Network Switches, Cables, Racks, and related hardware components.
• SLA targets: Response within 24 hours, Minor faults within 48 hours, Major faults within 72 hours.
• Contract period: 01 year; site visits and technical support for complaints; repair/replacement at no extra cost within the AMC.
• Certification and brand notes: CP PLUS MAF required; GST registration and PAN; bidder to demonstrate experience in CCTV installation and AMC with at least 3 similar works.

Terms & Eligibility

• EMD amount not disclosed in available data; ensure GST and PAN are valid.
• Eligibility: minimum 3 years of CCTV AMC experience; completion of at least 3 similar works in the last 3 years; non-blacklisting declaration.
• Payment/contract flexibility: Buyer can adjust contract quantity/duration up to 50%; Lumpsum scope may allow up to 50% value expansion with consent.
• Compliance: dedicated service support channel and mandatory upload of certificates/documents; site support SLA adherence as part of the AMC.