Indian Army AMC of Integrated Security and Surveillance System Tender New Delhi 50% Quantity Flexibility 2026

Tender Overview

The procurement is an AMC for Integrated Security and Surveillance System covering outdoor perimeter security, including hardware, software, and consumables provided by the service provider as part of the contract cost. The organization is the Indian Army under the Department Of Military Affairs, located in NEW DELHI, DELHI - 110001. A key commercial lever is the buyer’s ability to adjust contract scope by up to 50% in quantity or duration, with proportional effects on value for lumpsum-based services. The contract requires establishing an office of the service provider within the consignee state and maintaining dedicated support channels. The tender emphasizes post-award service terms, including an escalation matrix and a toll-free contact for service assistance. The BOQ shows zero items, indicating a broad, integrated solution rather than discrete line items.

Technical Specifications & Requirements

• Product category: Outdoor perimeter security with integrated hardware and software; consumables included in contract
• Service expectations: AMC with ongoing maintenance, monitoring, and potential scalability per 50% clause
• Support requirements: Dedicated toll-free number for service support; formal escalation matrix
• Experience evidence: Acceptable proofs include contract copies with invoices, execution certificates, or client-issued support documents
• Place of performance: New Delhi, Delhi state; minimum presence requirement for service provider
• Other terms: Termination rights for non-compliance; supplier must provide evidence of past performance
• Data and security: No explicit technical specs published in the current data; rely on customary government security systems integration standards

Terms, Conditions & Eligibility

• Quantity/Duration Flexibility: Up to 50% increase or decrease at contract issue; post-issuance, still limited to 50% adjustment
• Office presence: Service provider must have an office in the state of the consignee; documentary evidence required
• Service support: Dedicated/toll-free telephone line and escalation matrix for prompt issue resolution
• Past experience proof: Acceptable proofs include contract copies with invoices, execution certificates, or client attestations
• Termination rights: Buyer can terminate for material breach, delivery failure, insolvency, or other predefined grounds