PABX System - EPABX (V2),Add on Phones / Consols / Endpoint for PABX System
Indian Army
RAJAURI, JAMMU & KASHMIR
Posted:
2 February 2025
Closed:
17 February 2025
GEM
GEM
Employees State Insurance Corporation PABX EPABX System Tender India 2026 - ISI/ISO Standards & 25% Quantity Flexibility
Bid Publish Date
11-Jul-2026, 10:20 am
Bid End Date
21-Jul-2026, 11:00 am
Location
Progress
Issue11-Jul-2026, 10:20 am
AwardPending
Quantity
2
Category
PABX System - EPABX (V2)
Bid Type
Two Packet Bid
Key Highlights
- • Brand/OEM requirement: Imported products require OEM registration and Indian office for after-sales service
- • Technical standards: Explicit need for ISI/ISO or other certifications if stated in T&Cs (exact standards not enumerated in data)
- • Delivery flexibility: Option clause permits +/- 25% quantity variation during and after contract
- • Warranty expectations: Comprehensive warranty with service response within 3 days; dedicated engineers for timely servicing
- • Service infrastructure: Must have functional service centres in each consignee state; establish within 30 days if not present
- • Support accessibility: Dedicated toll-free number and escalation matrix for service support
- • Supply scope: Includes supply, installation, testing, commissioning, operator training, and statutory clearances
- • Server-based EPABX: If applicable, total number of servers included must be specified
Categories
1
Tender Overview
The Employees State Insurance Corporation (ESIC) issues a procurement for a PABX/EPABX system, including extensions, SIP trunks, PRI trunks, and related endpoint devices. The scope encompasses supply, installation, testing, commissioning, operator training, and statutory clearances if required. The contract anticipates scalable quantities with a +/- 25% option, and delivery timelines linked to the original order date, with minimum 30 days for any added quantity. The OEM must have a registered India presence for after-sales service, and service centers must be established within 30 days of award. A dedicated toll-free service line and escalation matrix are required.
Technical Specifications & Requirements
- MDF configuration: Number of pairs (as per BOQ/Title)
- EPABX system architecture: Implementation technology/architecture details
- Extensions: Analogue (FXS/FXO) ports, Digital Extensions, SIP Extensions (including expansion up to specified limits)
- SIP Trunks and PRI Trunks: Number of channels, expandable SIP trunks
- PRI trunks: Number of lines
- Server requirements (if server-based EPABX): Total number of servers included in supply
- Warranty: Comprehensive warranty period (years) and SLAs for repair/rectification within 3 days
- Endpoint devices: Phones/Consoles/Endpoints compatible with EPABX
- Compliance: Any stated standards or certifications (e.g., ISI, ISO) and OEM authorizations
- Field service: On-site/Carry-in warranty terms, service centres availability, dedicated support numbers
- Training: Operator training and integration with statutory clearance requirements
Terms & Eligibility
- Quantity flexibility: Up to 25% increase/decrease at contract, at contracted rates
- Scope: Supply, Installation, Testing, Commissioning, Operator Training, Statutory Clearances
- OEM/Imported products: Indian registered office for after-sales support if imported
- Service centre: Functional centre in the state of each consignee location within 30 days of award; evidence required
- Support: Dedicated toll-free service line and escalation matrix to be provided
- Warranty/service: Adequate technical staff deployed; 3-day response/rectification target; SLA compliance
Key Specifications
-
MDF: Number of pair configuration as per project scope
-
EPABX architecture: Deployment technology/architecture (TDM/IP, hybrid, etc.)
-
Analogue/Digital extensions: FXS/FXO ports and digital extension counts
-
SIP extensions: Current and expandable capacity
-
SIP trunks: Number of channels and scalability
-
PRI trunks: Channel count and expansion limits
-
Server requirements: Total number of servers included in supply (if server-based)
-
Warranty: Comprehensive warranty period and service levels (SLAs)
Terms & Conditions
-
EMD/security: Amount not specified in available data; submit per tender terms
-
Delivery: Option clause allows 25% quantity variation with minimum 30 days added time
-
Service: Dedicated support line, escalation matrix, and state-wise service centres
-
Warranty: 3-day service/rectification target after defect notification
Important Clauses
Payment Terms
Not explicitly stated in data; standard practice includes payment on delivery or milestones after installation and acceptance
Delivery Schedule
Delivery commences from the last date of original delivery order; option quantity delivery follows calculated timeline
Penalties/Liquidated Damages
Not detailed; implied SLA penalties may apply for delayed service beyond 3 days
Bidder Eligibility
-
Must have functional service centre in the state of each consignee location or commit to establish within 30 days
-
OEM authorization required for imported products; registered Indian office for after-sales support
-
Capability to supply, install, test, commission, and train operators; provide statutory clearances if required
Additional Tender Data
Commercial Details
Tender Category
Goods
Bid To RA
No
Bid To RA Enabled
Yes
Item Category
PABX System - EPABX (V2) (Q2) , Add on Phones / Consols / Endpoint for PABX System (Q2)
Advisory Bank
State Bank of India
ePBG Percentage
5%
ePBG Duration (Months)
62
Pre-Bid & Qualification
Pre-Bid Date
16-07-2026 10:00:00
Pre-Bid Venue
ESIC Hospital Vannarpettai Tirunelveli
Delivery Details
Max Delivery Days
45
Delivery Locations
1
Delivery Cities
Tirunelveli
Delivery Pincodes
627003
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Rajaram A | 627003,ESIC HOSPITAL SALAI STREET VANNARAPETTAI TIRUNELVELI | Tirunelveli | Tamil Nadu | 627003 | 1 | 45 | - |
Authority Records
MINISTRY OF LABOUR AND EMPLOYMENT
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Documents 6
GeM-Bidding-9493751.pdf
Main Document
CATALOG-Specification-1
CATALOG Specification
Other Documents
OTHER
Other Documents
OTHER
CATALOG-Specification-2
CATALOG Specification
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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PABX System - EPABX (V2),Add on Phones / Consols / Endpoint for PABX System,Add on Phones / Consols
Gail India Limited
GAUTAM BUDDHA NAGAR, UTTAR PRADESH
Posted:
22 August 2025
Closed:
29 September 2025
GEM
Tender Results
Loading results...
Technical Specifications
2 Items
Item #1 Details
View Catalog| Category | Specification | Requirement |
|---|---|---|
| MAIN DISTRIBUTION FRAME(MDF) | MDF (Number of Pair) | 100 |
| EXTENSION AND TRUNK/JUNCTION | EPABX system Implementation Technology/Architecture | Hybrid ( Microprocessor based also supporting SIP extension ) |
| EXTENSION AND TRUNK/JUNCTION | Number of Analogue Extensions /FXS ports | 96 |
| EXTENSION AND TRUNK/JUNCTION | Expandable upto(TDM ports/FSX ports) | 128 |
| EXTENSION AND TRUNK/JUNCTION | Number of Digital Extensions | 4 |
| EXTENSION AND TRUNK/JUNCTION | Number of Analogue Junction/FXO ports | 4 |
| EXTENSION AND TRUNK/JUNCTION | Number of SIP Extensions | NA |
| EXTENSION AND TRUNK/JUNCTION | SIP Extensions Expandable upto | 256 |
| EXTENSION AND TRUNK/JUNCTION | Number of SIP Trunks (CHANNELS) | NA |
| EXTENSION AND TRUNK/JUNCTION | Number of PRI TRUNKS | 1 |
| SERVER SPECIFICATIONS / REQUIREMENTS (applicable only in case of Sever Based Category EPABX , Not for Hybrid & Conventional EPABX) | "Total Number of Servers Included in the Supply" | NA ( for hybrid / Conventional EPABX) |
| SERVICES | Comprehensive Warranty (YEARS) | 1.0 |
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Required Documents
1
GST registration, PAN card, and company profile
2
Experience certificates showing relevant PABX/EPABX deployments
3
Financial statements demonstrating financial stability
4
EMD/Security deposit proof per bid terms
5
OEM authorization letters (for imported products or OEM-specific bids)
6
Technical compliance certificates or IS/ISO certifications (if specified in terms)
7
Evidence of functional Service Centre presence in required states
8
Escalation matrix and dedicated service line details
9
Warranty and SLA documentation proposals
Frequently Asked Questions
Key insights about TAMIL NADU tender market
How to bid for ESIC PABX EPABX tender in India 2026
Bidders must submit GST registration, PAN, experience certificates, financial statements, EMD, OEM authorizations for imported products, and technical compliance documents. Ensure service center proof in required states, and provide a dedicated support line with escalation matrix. Follow terms on quantity variation up to 25% and ensure delivery timelines align with original delivery order dates.
What documents are required for ESIC PABX procurement submission
Submit GST certificate, PAN card, company profile, experience certificates for similar PABX deployments, financial statements, EMD proof, OEM authorization letters, and evidence of a functional service center. Provide SLA and warranty proposals, along with service line details and escalation matrix as per buyer terms.
Which standards or certifications are needed for ESIC EPABX bid
The tender requires compliance with specified standards and certifications where applicable (e.g., ISI/ISO). Bidders must attach applicable certification documents. Imported products require a registered Indian OEM office for after-sales service, and proof of OEM authorization should be included.
What is the delivery flexibility in ESIC PABX contract
The Purchaser may vary quantity by up to 25% during contract, with extended delivery time calculated as (increase in quantity / original quantity) × original delivery period, minimum 30 days. Delivery starts from the last date of original delivery order.
What are the service and warranty requirements for ESIC PABX
A comprehensive warranty is required with a dedicated service team. Service response/rectification must occur within 3 days of notification. A toll-free support line and escalation matrix must be provided, and service centers must be established within 30 days if not present.
What is the scope of supply for ESIC PABX procurement
Scope includes Supply, Installation, Testing, Commissioning, Operator Training, and providing any statutory clearances required. It also covers training operators on the EPABX system and ensuring post-implementation support per SLA terms.
How many SIP and PRI trunks are expected in ESIC EPABX bid
The tender lists categories for SIP Extensions and Trunks, and PRI Trunks. Exact channel counts are referenced in the BOQ/Title, with SIP extensions expandable and PRI trunk counts to be defined in the contract scope; bidders should specify scalable configurations per site requirements.
What is required for importers of EPABX components in ESIC tender
Imported components must have an OEM with a registered office in India for after-sales support, and an OEM authorization certificate should be submitted. The bidder must prove service capability through state-wise centers and a dedicated support line.
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Documents 6
GeM-Bidding-9493751.pdf
Main Document
CATALOG-Specification-1
CATALOG Specification
Other Documents
OTHER
Other Documents
OTHER
CATALOG-Specification-2
CATALOG Specification
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS