Indian Army Software Support Services Tender 2026 India - Office Suite Proactive Support & Microsoft Services

Tender Overview

Organization: Indian Army (Department Of Military Affairs). Procurement of Software Support Services 2.0 covering Microsoft Office suite, proactive services, implementation services, software enhancements, regular upgrades, and real-time support under a General Service Provider category. Estimated value not disclosed; EMD: ₹154,000. Location: India. Unique clauses include a 25% quantity/duration adjustment window and mandatory service-support infrastructure with a dedicated toll-free number and escalation matrix. A pre-bid meeting is scheduled on 29 June 2026 at HQ CEEC, with completion letters required post-delivery. Distinctive differentiator: emphasis on continuous service support and on-site/off-site availability within the consignee state, plus explicit documentation and ATC requirements.

Technical Specifications & Requirements

• No BOQ items or detailed technical specs available in the provided data. Tender scope references: Software Support Services 2.0 for Microsoft; Office suite software, proactive and implementation services, regular upgrades, real-time support, and general service provider duties.
• Known requirements include: establishment of an office of service provider in the consignee state, dedicated toll-free service support, and an escalation matrix with telephone contacts.
• EMD amount is ₹154,000; bidders should prepare related security as per tender terms. No ISO/ISI/other standards are explicitly listed; bidders must align with buyer ATC terms and pre-bid directives.
• No quantitative BOQ quantities; focus remains on service availability, delivery cadence, and ongoing support commitments.

Terms, Conditions & Eligibility

• EMD: ₹154000; submission via approved security instrument as per tender terms.
• Delivery/Support Window: Availability of service provider offices in consignee state; ongoing service support with defined escalation path.
• Payment Terms: Not specified; bids should follow standard government procurement payment norms and ATC directions.
• Pre-bid Meeting: Mandatory for sellers on 29 June 2026 at HQ CEEC.
• Documentation: Upload all certificates/documents sought in Bid document, ATC, and corrigenda; completion letter post-work.
• Quantity/Scope Flexibility: Option Clause allows up to 25% change in contract quantity or duration; only up to 25% once contract is issued.
• Support: Dedicated toll-free number and escalation matrix required; service provider must comply with ATC clauses.