Customized AMC/CMC for Pre-owned Products - Comprehensive AMC 232 TR VRF AC Voltas Make; Voltas; Co
Indian Telephone Industries Limited (iti)
GONDA, UTTAR PRADESH
Bid Publish Date
17-Jun-2026, 11:10 am
Bid End Date
27-Jun-2026, 11:00 am
EMD
₹6,800
Value
₹5,38,080
Progress
Quantity
1
Bid Type
Single Packet Bid
Mahanadi Coalfields Limited (Coal India Limited) invites bids for a Comprehensive Maintenance Contract (CMC/AMC) of 10 Voltas air conditioners across the site for a period of 4 years. The estimated contract value is ₹538,080 with an EMD of ₹6,800. The procurement includes service and support for pre-owned units, with a requirement to provide an escalation matrix and adherence to purchase preference for MSEs. The contract terms allow a scope variation of up to 25% for either quantity or duration. The bidder must ensure compliance with contract terms, subcontract restrictions, and joint liability for performance. This opportunity is configured for service providers offering Voltas OEM maintenance and requires a formal submission with relevant certificates and authorizations.
Product/service names and categories: Voltas air conditioner AMC/CMC
Quantities: 10 units
Estimated value: ₹538,080; EMD: ₹6,800
Experience requirements: service provision of AMC/CMC for AC systems
Quality/standards: OEM authorization; escalation matrix; upload certificates
Delivery/installation: ongoing maintenance over 4-year term
Warranty/AMC scope: comprehensive maintenance; scope variation up to 25%
EMD amount ₹6,800; payment via Demand Draft or online
25% scope variation allowed before and after contract issue
MSE purchase preference with matching within 15% margin
No assignment or subcontracting without buyer consent
Escalation matrix and OEM authorizations must be provided
Salary/wage payments of deployed staff must be disclosed
EMD of ₹6,800; payments aligned with service milestones and staff payroll documentation; DD/online options allowed
4-year AMC term for 10 Voltas AC units; continuous service and escalation as defined in contract
Not explicitly detailed; penalties may apply per standard government procurement terms for non-performance
Must be the OEM/service provider for Voltas air conditioners or have explicit OEM authorization
Proof of eligibility for MSE purchase preference as per policy
Demonstrated capability to provide 4-year AMC for 10 AC units
Tender Category
Service
Bid To RA
No
Bid To RA Enabled
No
Item Category
Customized AMC/CMC for Pre-owned Products - Comprehensive annual maintenance contract of 10 nos Voltas Make Air conditioners for a period of 04 years; Voltas; Comprehensive Maintenance Contract (CMC); As per scope of work; No
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Main Document
BOQ
SCOPE_OF_WORK
PAYMENT
OTHER
OTHER
GEM_GENERAL_TERMS_AND_CONDITIONS
Indian Telephone Industries Limited (iti)
GONDA, UTTAR PRADESH
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MUMBAI, MAHARASHTRA
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GST registration certificate
Permanent Account Number (PAN) card
Experience certificates for similar AMC/CMC of air conditioning systems
Financial statements (audited if available)
EMD document (DD or online payment receipt)
OEM authorization for Voltas equipment maintenance
Technical bid documents and certificates as per ATC
Escalation matrix and service support contact numbers
Bidders must meet eligibility, submit GST, PAN, experience certificates, and financials, plus EMD ₹6,800 via DD/online. Include OEM authorization, escalation matrix, and all bid documents. Ensure compliance with 25% scope variation and MSE purchase preference if applicable.
Required documents include GST certificate, PAN, experience certificates for similar AMC work, financial statements, EMD document, Voltas OEM authorization, technical bid documents, and escalation matrix. Upload ATC-compliant certificates and service capability proof as part of the bid package.
Key requirements include OEM-authorized service capability for Voltas ACs, 10-unit AMC scope, 4-year maintenance term, and escalation matrix. Ensure all certificates are uploaded, and the bidder demonstrates the ability to manage pre-owned units under service terms.
The EMD is ₹6,800 and must be submitted with the bid via Demand Draft or online payment as specified. It serves as security for performance and is to be held until contract award or release per policy.
MSE purchase preference applies; if bidder is an MSE manufacturer or service provider, they may match L-1 price within 15% margin and be awarded up to 100% of the contract value for MSE suppliers, subject to policy compliance.
Subcontracting is not allowed without prior written consent from the buyer; even with consent, primary bidder remains jointly and severally liable for performance and contractual obligations.
Bidder must provide a detailed escalation matrix with telephone numbers for service support, ensuring timely resolution and adherence to service levels during the 4-year AMC term.
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Main Document
BOQ
SCOPE_OF_WORK
PAYMENT
OTHER
OTHER
GEM_GENERAL_TERMS_AND_CONDITIONS