Operation And Maintenance Of Lifts (Elevators) - Complete System
Bhavnagar District Police Office
BHAVNAGAR, GUJARAT
Posted:
27 March 2025
Closed:
7 April 2025
GEM
GEM
Thrissur Kerala Lift O&M Tender 2025 for Complete Elevator System – 25% Quantity Flexibility & IS/Service Standards
Latest Corrigendum Available
Progress
Issue27-Dec-2025, 5:11 pm
Corrigendum09-Jan-2026
AwardPending
Quantity
2
Bid Type
Two Packet Bid
Categories
2
Tender Overview
Thrissur, Kerala hosts a contractual opportunity for the maintenance of a complete elevator system. The project is valued at ₹300,000 with scope limited to Operation and Maintenance of lifts, requiring a local service provider presence in Kerala. Key differentiators include a 25% flexibility on contract quantity or duration at award and the mandatory submission of an ATC and SOW document attachments. The vendor must provide a dedicated toll-free service line and an established escalation matrix. This tender emphasizes post-award service, rapid response, and compliant maintenance workflows.
Technical Specifications & Requirements
- Scope: Operation and Maintenance of Lifts (Elevators) – Complete System (no BOQ items provided)
- Service readiness: Office of Service Provider must be located in the state of consignee (Kerala) with documentary evidence
- Support channels: Dedicated toll-free telephone number for service support and a formal Escalation Matrix of contact numbers
- Reference documents: ATC document and SOW attached by buyer; bidders must review and comply
- Capacity for variation: OPTION CLAUSE allows up to 25% increase/decrease in contract quantity or duration at issue/issuance
- BOQ: No items listed; maintainability and service continuity are primary criteria
Terms, Conditions & Eligibility
- Quantity/duration variation: Up to 25% at contract issuance and subsequently
- Office proof: Evidence of service provider office located in Kerala (state of consignee)
- Service access: Bidders must provide a dedicated toll-free number for service support and a documented Escalation Matrix
- ATC/SOW: Submission of the buyer’s ATC and Scope of Work attachments is required
- Other: Review of Buyer Added ATC/SOW attachments for scope alignment; adherence to service standards and timely responses
Key Specifications
-
Product/Service: Operation and Maintenance of Lifts (Elevators) – Complete System
-
Geography: Service provider office must be located in Kerala (state of consignee)
-
Support: Dedicated toll-free service line and formal escalation matrix
-
Documentation: Submission of Buyer ATC and SOW attachments
-
Flexibility: 25% variation in contract quantity or duration permitted at award/issuance
Terms & Conditions
-
Quantity/duration adjustment up to 25% at contract issue and after
-
Office location proof required within Kerala
-
Dedicated toll-free service line and escalation matrix mandatory
-
ATC and SOW attachments must be submitted by bidder
Important Clauses
Payment Terms
Not expressly stated in the provided data
Delivery Schedule
No delivery milestones specified; scope is O&M ongoing maintenance
Penalties/Liquidated Damages
No LD details provided in the available information
Bidder Eligibility
-
Service provider office located in Kerala (documentary evidence required)
-
Capability to provide dedicated toll-free service and escalation contacts
-
SOW/ATC compliance readiness and prior experience in lift maintenance (implied by scope)
Past Similar Tenders
(Historical Results)
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Operation And Maintenance Of Lifts (Elevators) - Complete System
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Closed:
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Posted:
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Closed:
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Tender Results
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Historical Data
Required Documents
1
Evidence of a service provider office located in the state of Kerala (consignee state) with documentary proof
2
Dedicated toll-free telephone number for service support and a recorded escalation matrix contact list
3
Buyer ATC document and Scope of Work (SOW) attachments (submitted as part of bid)
4
Any additional bidder declarations or certifications specified in the ATC/SOW documents
5
General tender submissions (as applicable in Kerala lift O&M tenders): corporate details, contact person, and service capabilities
Corrigendum Updates
2 Updates
#1
09-Jan-2026 Update
Extended Deadline
12-Jan-2026, 5:00 pm
Opening Date
12-Jan-2026, 5:30 pm
#2
06-Jan-2026 Update
Extended Deadline
09-Jan-2026, 5:00 pm
Opening Date
09-Jan-2026, 5:30 pm
Frequently Asked Questions
Key insights about KERALA tender market
How to bid for lift O&M tender in Thrissur Kerala 2025?
Bidders should review the ATC and SOW attachments, establish a Kerala-based service office, provide a dedicated toll-free support line and escalation matrix, and be prepared for a 25% variation in contract quantity or duration. Ensure submission of all required documentation as specified in the ATC.
What documents are required for Thrissur lift maintenance tender in Kerala?
Submit evidence of a Kerala service office, dedicated toll-free service line, escalation matrix, and the buyer-provided ATC and SOW attachments. Provide bidder contact details and service capabilities; additional standard tender documents may be requested during bid submission.
What is the contract quantity/duration variation allowed for this lift tender?
The tender allows an up to 25% variability in contract quantity or duration at the time of contract issue and during the contract period, which bidders must accept if awarded and operational.
What are the service support requirements for this O&M tender?
Bidders must maintain a dedicated toll-free service line and provide an escalation matrix with contact numbers for timely issue resolution and escalation during maintenance activities.
Are there any performance or service standards specified for elevator O&M?
The available data emphasizes service accessibility and escalation procedures; no explicit performance metric or SLA is listed here, but bidders should align with the buyer’s ATC/SOW expectations and respond promptly to maintenance requests.
Where can bidders access the ATC and SOW documents for this tender?
ATC and SOW attachments are provided by the buyer in the bid. Bidders must click the ATC/SOW links in the tender portal and integrate those requirements into their technical and commercial proposals.
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Documents 5
GeM-Bidding-8768738.pdf
Main Document
Scope Of Work Document
SCOPE_OF_WORK
Buyer uploaded ATC document
ATC
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS