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Indian Army Windows OS & Mac OS Devices Tender 2025: Laptop/Notebook & Tablet Procurement

Bid Publish Date

08-Jan-2026, 11:56 am

Bid End Date

20-Jan-2026, 1:00 pm

EMD

₹35,400

Location

JAMMU , JAMMU AND KASHMIR

Progress

Issue08-Jan-2026, 11:56 am
AwardPending
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Quantity

10

Category

Windows OS Based Laptop/Notebook

Bid Type

Two Packet Bid

Key Highlights

  • • OEM/Authorized Seller requirement with India registered office for imported devices
  • • 25% bid quantity variation rights and corresponding delivery period adjustments
  • • Mandatory Functional Service Centre in consignee state or 30-day establishment timeline
  • • Dedicated toll-free service number and time-bound on-site/off-site support
  • • Supply, Installation, Testing and Commissioning scope with warranty SLAs
  • • EMD amount: ₹35,400; documents to prove eligibility and financial capacity
  • • Delivery terms tied to original delivery period with minimum 30 days
  • • Decision rights reserved by Purchaser on quantity and delivery extensions

Tender Overview

Indian Army Department Of Military Affairs invites bids for Windows OS Based Laptop/Notebook and Mac OS Based Laptop/Notebook & Tablet procurement, including Supply, Installation, Testing and Commissioning. The tender carries an EMD of ₹35,400 and allows quantity variations up to 25% during bidding and contract execution. The scope includes after-sales service with mandatory on-site or carry-in warranty depending on item, and a requirement for a functional service centre in the state of the consignee or establishment within 30 days of award. Service support must include a dedicated toll-free number. The procurement emphasizes OEM/Authorized Seller presence in India for after-sales support for imported products, with delivery terms anchored to original delivery period. The location is unspecified, but the contract targets India-wide service readiness and post-sales coverage.

Technical Specifications & Requirements

  • Product scope includes Windows OS laptops/notebooks and Mac OS tablets and laptops/notebooks.
  • 25% quantity variation rights during contract and extended delivery periods; delivery calculations: (increased quantity ÷ original quantity) × original delivery period, minimum 30 days.
  • OEM/Authorized Seller must have registered Indian office for after-sales service of imported products.
  • Must provide Functional Service Centre in the state of each consignee location or establish within 30 days of award; payment tied to documentary evidence of service centre.
  • A dedicated toll-free service number is required; deployment of adequate technical personnel to meet SLA during warranty.
  • Scope covers Supply, Installation, Testing and Commissioning of goods; warranty/SLAs to be defined in bid terms.

Terms, Conditions & Eligibility

  • EMD: ₹35,400 submission as per bid terms.
  • Option clause permits up to 25% quantity increase/decrease; extended delivery time follows a calculated formula with a 30-day minimum.
  • Imported items require India-registered OEM/Authorized Seller for after-sales service.
  • Bidder/OEM must establish or prove a Functional Service Centre in the consignee state; on-site warranty rules apply per item.
  • A dedicated service contact channel (toll-free) must be available; adequate technical staff to meet service SLAs during warranty period.
  • Scope includes supply with installation, testing and commissioning; payment and penalty terms to be defined in the final contract.

Key Specifications

  • Product scope: Windows OS laptops/notebooks and Mac OS laptops/notebooks & tablets

  • EMD: ₹35,400

  • Quantity variation: up to 25% during contract

  • Delivery: based on formula with minimum 30 days

  • Service centres: functional in consignee state or established within 30 days

  • Dedicated toll-free service number required

  • Scope: Supply, Installation, Testing and Commissioning

Terms & Conditions

  • EMD amount ₹35,400; online or DD submission as per terms

  • 25% quantity variation right during order and currency; extension rules

  • Import items require India-based OEM registration for after-sales support

Important Clauses

Option Clause

Purchaser may alter quantity by up to 25% at contract placement and during currency at contracted rates; delivery periods adjust according to the specified formula with a 30-day minimum.

OEM/Imported Products

Imported devices must have an OEM or Authorized Seller with a registered Indian office to provide after-sales service in India.

Service Centre & Support

Functional service centre in the state of each consignee location; if not present, establish within 30 days; dedicated toll-free service number required.

Bidder Eligibility

  • Proven experience in supplying Windows/Mac OS devices to government or defense sector

  • Financial stability evidenced by annual turnover or solvency measures

  • ISO/IEC or equivalent quality management certification preferred for IT hardware

  • Compliance with OEM authorization and Indian after-sales service obligations

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Required Documents

1

GST registration certificate

2

Permanent Account Number (PAN) card

3

Experience certificates for similar devices/procurement

4

Financial statements or solvency proof

5

EMD submission document (₹35,400) via DD or online payment

6

Technical bid documents and compliance certificates

7

OEM authorization letter (for imported products)

8

Proof of registered Indian office for OEM/Authorized Seller

Frequently Asked Questions

Key insights about JAMMU AND KASHMIR tender market

How to bid for Indian Army Windows Mac OS devices tender in India 2025?

Bidders must meet eligibility criteria including prior procurement experience, submit GST, PAN, and EMD ₹35,400. Provide OEM authorizations for imported devices, demonstrate service centre readiness in the consignee state, and comply with the 25% quantity variation clause. Prepare installation, testing and commissioning plans.

What documents are required for this device procurement bid India 2025?

Submit GST certificate, PAN, experience certificates for similar hardware supply, financial statements, EMD submission proof, OEM authorization for imported items, and evidence of a registered Indian office for after-sales service; include technical bid and compliance documentation.

What are the delivery terms and timeframes for the Indian Army tender?

Delivery is governed by the option clause; quantity may increase up to 25%, with delivery time calculated as (increased/original) × original period, minimum 30 days. If extended, the period may be adjusted but not below 30 days; ensure SLA-compliant delivery.

Which standards or certifications are required for IT hardware in this tender?

Emphasize OEM authorization for imported devices, and aim to align with government IT hardware standards. While explicit standards are not listed, maintain ISO 9001 quality management and ensure ISI/ISI-like conformity where applicable through OEMs.

What is the EMD amount and payment terms for this bid India?

The EMD is ₹35,400; submit via online payment or DD as per bid terms. Payment terms will be defined in the contract after bid evaluation; ensure timely submission of all financial documents and clearances to avoid bid rejection.

How to establish a service centre for this Indian Army device procurement?

If a consignee state service centre does not exist, bidders must establish one within 30 days of contract award and provide documentary proof. A dedicated toll-free service number must be active for post-sale support and SLA adherence.

What items are included under the scope of supply for this tender?

Scope includes Supply, Installation, Testing and Commissioning of Windows OS laptops/notebooks and Mac OS laptops/notebooks and tablets; ensure end-to-end integration, with warranty support and timely servicing as per bid terms.

What is the significance of the quantity variation clause in this tender?

The purchaser may vary quantity up to 25% at contract and during currency. Delivery time adjusts per the specified formula with a minimum of 30 days; bidders should plan capacity and logistics to accommodate potential changes.

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