Repair and Overhauling Service - cars; Mahindra & Mahindra; Yes; Buyer Premises
Border Security Force (bsf)
KUPWARA, JAMMU & KASHMIR
Posted:
11 November 2025
Closed:
14 November 2025
GEM
Tender Overview
The opportunity pertains to the Indian Air Force, Department Of Military Affairs, for Repair and Overhauling Service of a Mahindra Scorpio vehicle, to be performed at the Buyer Premises. The scope emphasizes servicing on the vehicle and related components rather than new procurement. No explicit quantity is listed, and the estimated value is not disclosed. Key differentiators include on-site service capability, mandatory service office within the consignee's state, and a dedicated service support line. This tender requires compliance with service continuity, non-assignment, and subcontracting controls, with strong emphasis on post-sale support and OEM-specified reliability. The absence of a BOQ suggests a service-centric contract with potential multi-year implications and a focus on lifecycle maintenance. Unique conditions include shelf life expectations and an explicit need for valid service documentation and escalation protocols.
Technical Specifications & Requirements
- Product/service: On-site repair and overhauls for a Mahindra Scorpio vehicle (car repair/maintenance) at buyer premises.
- Location: Buyer Premises (state alignment required); service provider must have an office in the consignee state.
- Service requirements: dedicated toll-free support, escalation matrix, and post-sales service framework.
- Experience proof: contract-based proof acceptable (client certificate, invoices with self-certification, or third-party notes).
- Shelf life: spare parts must have minimum 2 years shelf life; on delivery, 1 year usable shelf life should remain.
- Compliance: no obsolete parts; parts must have at least 7 years residual market life.
- Documentation: certificates and past project proofs to be uploaded; ATC documents referenced by tender must be viewable.
- Miscellaneous: no BOQ items; emphasis on service delivery quality, liability sharing, and contractual control.
Terms, Conditions & Eligibility
- EMD and exact payment terms are not disclosed; bidders must ensure financial standing and non-bankruptcy status.
- Assignment/sub-contracting require prior written consent from the buyer; liability remains with the original seller.
- Office of service provider must exist in the state of the consignee; dedicated toll-free service line required.
- Escalation matrix and contact information for service support must be provided.
- Past experience may be proven via contract copies, client execution certificates, or equivalent documents; no standard template specified.
