National Informatics Centre Annual Maintenance Service Tender for Data Center Assets New Delhi 2026 OEM Authorized - Compute, HCI, Storage & Network Devices

Tender Overview

National Informatics Centre (NIC), under the Department of Electronics and Information Technology, seeks an Annual Maintenance Service (AMS) for Data Center Assets including Compute; Hyper Converged Infrastructure (HCI); Storage & Backup Devices; Backup and replication software and Network Devices (L3 Switches). Estimated value: ₹55,57,778.00. EMD: ₹1,11,155.00 payable in physical form before bid closing to NIC, Lodhi Road, New Delhi. The scope targets an OEM Authorized Service Provider capable of multi-domain AMS with dedicated support and escalation matrices. The contract may include up to 25% quantity/scope variation per ATC terms. The tender emphasizes service support readiness and OEM authorization prior to submission. This opportunity is positioned as a comprehensive maintenance contract for government data center assets in New Delhi.

Technical Specifications & Requirements

• No explicit technical specs published in the tender data.
• Scope includes: Compute, HCI, Storage & Backup, Network L3 devices maintenance and software backup solutions.
• Expected to be operated by an OEM Authorized Service Provider with dedicated toll-free support and an escalation matrix.
• ATC allows up to 25% variation in contract quantity or duration, subject to consent for lump-sum services.
• EMD submission is mandatory in physical form by the closing date to the address above.
• No BOQ items listed; procurement appears to be AMS across multiple data center asset categories.

Terms, Conditions & Eligibility

• EMD: ₹111,155.00 to be furnished in physical form before bid closing.
• Eligibility requires OEM authorization/certification details from the original equipment manufacturer.
• Service & Support: Bidders must provide a dedicated toll-free support line and an escalation matrix.
• ATC permits contract scope/duration adjustment up to 25% with consent.
• Submission must adhere to terms in Buyer Added ATC and the physical address for EMD submission: NIC, A-Block, CGO Complex, Lodhi Road, New Delhi 110003.