National Informatics Centre Services Incorporated MFP Tender Patna Bihar 2026 ISO/IEC 24734 Printing Standards

Tender Overview

The opportunity is issued by National Informatics Centre Services Incorporated (NICSI) under the Department of Electronics and Information Technology for an A4 and Legal Size Multifunction Printer (MFP) in Patna, Bihar (800001). The procurement scope encompasses supply, installation, testing and commissioning of the MFP with on-site warranty and possible extended warranty terms. The buyer reserves quantity variation up to 25% during contract and extended delivery periods; delivery timing depends on original and extended periods with a minimum 30 days adjustment. A manufacturer authorization requirement applies for OEMs/distributors, and a dedicated service support channel must be provided. The contract includes scope for ongoing service escalation and compulsory documentation submission. This tender emphasizes ISO/IEC 24734 printing performance benchmarks and duplexing capabilities as core evaluation factors, with on-site service and functional readiness as differentiators.

Key differentiators include a robust escalation matrix, NICSI bank details for PBG, and GeM contract alignment. The tender targets vendors capable of delivering reliable MFPs with advanced connectivity and paper handling suitable for government offices in Bihar. The procurement is positioned as a complete supply-installation-testing-commissioning package with vendor-managed support.

Technical Specifications & Requirements

• Printing technology, type of printing, and fax availability are specified under General Product Information.
• Printing performance uses ISO/IEC 24734 standards for both monochrome and color outputs across laser/LED and inkjet platforms.
• Required features include Auto Duplexing and an Original Document Feeder suitable for scanning/copying, plus a defined number of main paper trays and connectivity options.
• On-site warranty with potential extended warranty terms, and clear certification expectations.
• Delivery and installation are encompassed within the scope; the supplier must provide a dedicated service line and an escalation matrix for post‑sales support.

Terms, Conditions & Eligibility

• Option Clause permits up to 25% quantity variation during contract and currency, with delivery timelines based on original and extended periods and minimum 30 days.
• Manufacturer Authorization required when bidding via authorized distributors; include OEM details in bid.
• Scope includes Supply, Installation, Testing and Commissioning of goods; all costs must be in bid price.
• A dedicated/toll-free service number and escalation matrix must be provided by the bidder/OEM.
• Bids can be rejected for missing certificates or required documents; strict adherence to ATC/Corrigendum clauses.
• NICSI bank account details provided for ePBG/PBG/security deposits; GeM contract number to be cited in PBG.