Surat Urban Development Authority Desktop/Laptop/Printer AMS Tender Surat Gujarat 2026 - HP Devices & Quick Heal

Tender Overview

Surat Urban Development Authority (SUDA), Gujarat, is seeking Annual Maintenance Service for Desktops, Laptops and Peripherals including Desktop PCs, HP printers, HP laptops, antivirus (Quick Heal), in Surat 395101/394101 area. The scope covers AMS for hardware and software maintenance with potential quantity adjustments up to 25% per ATC, and requires a local service office within the consignee state. The bid emphasizes supplier availability, dedicated support channels, and compliance with supporting documents to validate past experience. This procurement targets ongoing maintenance for government-owned desktops, laptops, printers, and antivirus software with a focus on prompt service response and regional presence. The absence of a BOQ suggests a broad lifecycle maintenance approach with flexible contract scope and escalation procedures for service performance.

Technical Specifications & Requirements

• Items referenced: Desktop PCs, HP printers (Monochrome/Composite Cartridge), HP laptops and Quick Heal antivirus under one AMS contract.
• No formal technical specs published; bidders must demonstrate capability to maintain a mix of desktop, laptop, printer hardware and antivirus software.
• Required operational readiness: dedicated service support lines (toll-free), and a local service office in Gujarat; escalation matrix for service issues.
• Documentation focus: past project experience proof via client certificate, contract copies, or invoices with self-certifications; OEM/authorizations may be expected.
• Potential contractual flexibility: up to 25% quantity/duration variation; lumpsum scope may adjust with consent.
• Emphasis on compliance with ATC/Corrigendum and submission of certificates; IS/ISO compliance not explicitly stated.

Terms, Conditions & Eligibility

• EMD/financial security: not explicitly specified in data.
• Eligibility: bidder must not be in liquidation or bankruptcy; provide undertaking.
• Service commitment: office located in the state of Gujarat; dedicated toll-free service line; detailed escalation matrix.
• Past experience: proof via contract copies, client execution certificates, or equivalent documents.
• Documentation: submission of all required certificates and ATC-compliant documents to avoid rejection; adherence to terms on price/contract adjustments.
• Compliance: must align with generic ATC and any corrigenda; submission of OEM authorizations and technical compliance where applicable.