State Board Of Technical Education Software Support Services Tender Bihar 2026 - Microsoft Applications Maintenance & Upgrades

Tender Overview

State Board Of Technical Education (Bihar) seeks Software Support Services 2.0 for Microsoft; Application Software maintenance, proactive monitoring, real-time support, and regular upgrades within the Science & Technology Department Bihar framework. The estimated contract value is ₹1,988,000 with an EMD of ₹50,000. Although start/end dates are not provided, the procurement is anchored in Bihar and requires an on-site service provider office within the consignees' state as per ATC. The bundle targets sustained software stability, security updates, and routine enhancements to government MS-based applications. A 25% quantity/duration flexibility is allowed pre- and post-contract issuance. A clear differentiation lies in the combined scope of maintenance, proactive monitoring, upgrades, and responsive support under a single vendor.

Technical Specifications & Requirements

• Procurement category includes Software Support Services 2.0 for Microsoft products, including ongoing maintenance, proactive monitoring, regular upgrades, and technical improvements.
• Financials: Estimated value ₹1,988,000; EMD ₹50,000; payment terms not explicitly stated.
• Delivery/implementation location: on-site service presence required in the state of delivery; Patna is the declared payment/administrative reference for EMD DD.
• Documentation/Compliance: bidders must upload all certificates sought in the bid document, ATC, and corrigenda.
• Experience: past project evidence accepted via contract copies, execution certificates, or client-issued documentation; specific years/turnover are not enumerated in the data but are evaluative criteria.

Terms, Conditions & Eligibility

• EMD: ₹50,000 (DD payable to Secretary, Patna); scanned DD proof must be uploaded with bid; hard copy within 5 days of bid end/open date.
• Office requirement: service provider must maintain an office within the consignee state; documentary evidence to be submitted.
• Quantity/Durations: can vary up to ±25% at contract issue and thereafter; bidders must accept revised scope.
• Past experience: provide contract/invoice-based proof or client execution certificates; multiple acceptable formats listed.
• Payment terms: not explicitly defined; respond to ATC with standard public procurement terms and any referenced schedule.