REMOTE ACCESS & SUPPORT SOFTWARE,REMOTE ACCESS & SUPPORT SOFTWARE
Indian Army
NORTH SIKKIM, SIKKIM
Posted:
2 June 2026
Closed:
5 June 2026
GEM
GEM
Indian Army Remote Access & Support Software Tender Tawang Arunachal Pradesh 2026 ISO/Platform Licensing
Bid Publish Date
14-Feb-2026, 7:52 pm
Bid End Date
17-Feb-2026, 9:00 am
Location
Progress
Issue14-Feb-2026, 7:52 pm
AwardPending
Quantity
4
Bid Type
Two Packet Bid
Key Highlights
- • Brand/OEM licensing policy explicit in tender sections
- • 25% quantity flex clause for both initial and extended delivery
- • Functional Service Centre requirement in the consignee state with 30-day establishment window
- • SITC scope: Supply, Installation, Testing, and Commissioning
- • OEM patch/update and version upgrade support included
- • Security and remote access features with cross-console collaboration
- • Delivery timing adjustments based on last/extended order dates
- • No BOQ items listed; procurement focuses on licensing and deployment
Categories
3
Tender Overview
Organization: Indian Army, Department of Military Affairs. Location: TAWANG, ARUNACHAL PRADESH 790104. Product/Service: REMOTE ACCESS & SUPPORT SOFTWARE with OEM licensing policies and deployment options. Estimated Value/EMD: Not specified. Scope: Supply, Installation, Testing and Commissioning of the software with option for license types, platform hosting, and remote support features. The tender emphasizes OEM licensing terms, platform type, deployment environment, and end-user training, with a priority on single console collaboration and security features. A 25% quantity option is allowed, with delivery timing adjustments tied to the original and extended delivery periods. Unique requirement: functional service centers in the consignee state; establishment within 30 days of award and evidence-based payment release.
Technical Specifications & Requirements
- Category: BASIC INFORMATION; SCOPE OF LICENCE including Licence duration, OEM licensing policy, and number of licences per OEM policy.
- Platform/Hosting: Platform type and hosting/deployment options; remote access features and collaboration within the same console.
- Support & Training: OEM support years for updates and version upgrades; training days (if any) and remote support capabilities.
- Security: Security features and remote access control specifics required by the Indian Army.
- Delivery Scope: Supply, installation, testing and commissioning (SITC) of the software.
Terms, Conditions & Eligibility
- Option Clause: Quantity may vary by ±25% during contract; extended delivery time calculated per policy with a minimum of 30 days.
- Service Centre: Functional service centre in the consignee state; establishment within 30 days post-award; payment released upon evidence.
- Delivery & Payment: SITC delivered as per contract terms; payment terms to be defined upon submission and centre readiness.
- Warranty & Support: OEM support for patches, bug fixes, and version upgrades included per scope; on-site or carry-in warranty depending on product.
Key Specifications
-
Product: Remote access & support software with licensing options
-
Licensing: OEM-defined licensing policy; number of licences per policy
-
Subscription: Duration in months (0 if not applicable)
-
Platform: Specific platform type and hosting environment
-
OEM support: Years for updates and version upgrades included
-
Training: Number of training days (0 if not applicable)
-
Remote features: Remote support and remote access capabilities
-
Security: Security features relevant to government procurement
Terms & Conditions
-
EMD amount not disclosed; bid may require performance assurance
-
Delivery window linked to original and extended delivery periods with 30-day minimum
-
Service Centre in consignee state; establish within 30 days of award
Important Clauses
Delivery Flexibility
Option to increase/decrease quantity by up to 25% at contract placement and during currency; delivery period adjustments calculated as (increased quantity ÷ original) × original delivery period, minimum 30 days
Service Centre Availability
Bidder/OEM must have a functional service centre in each consignee state; or establish within 30 days of award; payment contingent on documentary evidence of centre readiness
Scope of Supply
Bid price must include SITC: Supply, Installation, Testing and Commissioning of the software as per OEM terms
Bidder Eligibility
-
Experience in supplying remote access software to government entities
-
Ability to establish a service centre within 30 days of award
-
Compliance with OEM licensing policy and platform hosting requirements
Additional Tender Data
Commercial Details
Tender Category
Goods
Bid To RA
No
Bid To RA Enabled
No
Item Category
REMOTE ACCESS & SUPPORT SOFTWARE (Q3)
Authority Records
MINISTRY OF DEFENCEMILITARY AFFAIRS DEPARTMENT
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Bid Preparation
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Document Filing
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Documents 3
GeM-Bidding-8988842.pdf
Main Document
CATALOG-Specification-1
CATALOG Specification
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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GEM
Tender Results
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Technical Specifications
1 Item
Item #1 Details
View Catalog| Category | Specification | Requirement |
|---|---|---|
| BASIC INFORMATION | Category | Remote Access & Support Software |
| SCOPE OF LICENCE | Types of Licence | Perpetual, Subscription |
| SCOPE OF LICENCE | Duration of Subscription (in months) (Hint :- Select '0' if not applicable) | 0 - 60 |
| SCOPE OF LICENCE | OEM Licensing policy | Per Organization/Buyer, Per Concurrent User, Per Device, Per Base License |
| SCOPE OF LICENCE | Number of licensing included in the offered product as per OEM defined licensing policy | 1 - 500 |
| SCOPE OF LICENCE | Platform type | Desktop based, Server based, Web based, Cloud based, Hosted Service based, Mobile Based, NA |
| SCOPE OF LICENCE | Hosting Enviroment/ Deployment Option | Cloud, On Premises, NA |
| SCOPE OF LICENCE | The offered product have support from OEM for | Unlimited updation for Patches and Bug fixes within maintenance & support period., Unlimited upgradation of version within support period, NA |
| SCOPE OF LICENCE | Number of Years for OEM support for updation (Patches and Bug fixes) is included in the scope of supply (Hint :- Select '0' if not applicable) | 0 - 5 |
| SCOPE OF LICENCE | Number of Years for OEM support for Upgradation of version is included in the scope of supply (Hint :- Select '0' if not applicable) | 0 - 5 |
| SCOPE OF LICENCE | Training Options | On-Site, OEM Training Centre, Web based Virtual Training, Training Material |
| SCOPE OF LICENCE | No of days Training Provided (Hint :- Select '0' if not applicable) | 0 - 5 |
| REMOTE SUPPORT | Remote Support Features | Concurrent User Session, Instant Help Request, Session Recording, Connection Reporting, 4K Support, Multi Monitor Support |
| REMOTE ACCESS | Remote Access Features | One Click Remote Script Execution, Unattended Access to Android Devices, Wake-On-Lan, File Transfer, Black Screen During Unattended Session, Lock Screen After Session, Remote Printing |
| SECURITY | Security Features | Granular Access Controls, 256-bit-AES end-to-end Encryption, 2-Factor-Authentication, Whitelisting / Blacklisting, NA |
| COLLABORATION WITHIN THE SAME CONSOLE AND SOLUTION | Collaboration within the same console and solution Features | Team-Chat – Internal to organisation, Customer Chat – external, Recent Computers & Contacts Listing, Session Handover, Switch Sides with Partner Reverse Remote Control, NA |
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Required Documents
1
GST registration certificate
2
Permanent Account Number (PAN) card
3
Experience certificates for similar remote access software deployments
4
Financial statements or proof of financial standing
5
EMD/Security deposit documentation (if applicable)
6
Technical bid documents detailing licensing policy and platform hosting
7
OEM authorizations or certificates of OEM support
8
Proof of functional Service Centre in the consignee state or plan to establish within 30 days
Frequently Asked Questions
Key insights about ARUNACHAL PRADESH tender market
How to bid for remote access software tender in Tawang Arunachal Pradesh 2026
Bidders must submit GST, PAN, and experience certificates for similar deployments, plus OEM authorizations. The tender requires outlining OEM licensing policy, platform hosting, and remote support capabilities. Ensure the functional service centre plan for the consignee state is included, with 30-day establishment commitment and documentary evidence for payment release.
What documents are required for Indian Army software tender 2026
Required documents include GST certificate, PAN card, experience certificates of similar deployments, financial statements, EMD documentation if applicable, technical bid detailing licensing policy, OEM authorization, and a plan showing establishment of a service centre in the consignee state within 30 days of award.
What are the licensing terms for OEM remote access software tender
Licensing terms follow OEM policy with licensing numbers per policy, platform type, and hosting environment. Duration fields may be 0 if not applicable; the bid should specify number of licences and support duration for updates/patches and version upgrades as per OEM policy.
What is the delivery and payment arrangement for this tender
Delivery is SITC: Supply, Installation, Testing and Commissioning. Payment is released after submission of evidence of functional service centre; delivery period can extend per option clause with a minimum 30 days for additional time, based on increased quantity or extended delivery schedule.
How does the 25% quantity option affect delivery timelines
The purchaser may increase/decrease quantity up to 25% at contract formation and during the currency. The additional delivery time equals (increased quantity ÷ original quantity) × original delivery period, with a minimum of 30 days, ensuring schedule stability.
What security features are expected for government software tender
Tender requires robust remote access security features and collaboration within the same console, including secure authentication, role-based access, and OEM-certified security measures aligned with government procurement standards.
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Documents 3
GeM-Bidding-8988842.pdf
Main Document
CATALOG-Specification-1
CATALOG Specification
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS