Servers (V2)
Indian Army
CACHAR, ASSAM
Posted:
18 October 2025
Closed:
30 October 2025
GEM
Tender Overview
The procurement is issued by the Rajiv Gandhi University Of Health Sciences, Karnataka, under the Medical Education Department, for servers (V2). Tender scope centers on purchasing server hardware with a 3-year OEM warranty and ISO 9001 compliance. The bid requires bidders to meet turnover criteria for the last three financial years and for the OEM if bidding in a bunch bid. The contract emphasizes after-sales service, an escalation matrix, and in-country service support with OEM or authorized sellers having a registered office in India. No BOQ items are listed, but the emphasis on installation, commissioning, and training implies full deployment and knowledge transfer at the consignee location. A 3-year warranty and service infrastructure presence near consignee destinations are differentiators. This tender is positioned within the government procurement framework in Karnataka and targets vendors capable of global-standard IT hardware support within an Indian service footprint.
Technical Specifications & Requirements
- Product category: Servers (V2)
- Standards: ISO 9001 certification required for bidder or OEM; service/escalation framework must be provided
- Warranty: 3 years from final acceptance or after installation completion
- Service & Support: Escalation matrix with telephone numbers; established service centers in India near consignee locations
- Experience/Turnover: Minimum average annual turnover over last 3 years; OEM turnover criteria also apply; certificate from CA/Cost Accountant or audited balance sheets required
- OEM/Imported Products: If imported, OEM or Authorized Seller must have registered Indian office for after-sales service
- Documentation: OEM warranty certificates to be submitted at delivery; compliance certificates must be uploaded
- Delivery/Installation: Installation, commissioning, and testing may be included; training to be provided by seller
Terms, Conditions & Eligibility
- Turnover criteria: Minimum average annual turnover in last 3 years; documented evidence required
- OEM turnover: OEM must meet turnover criteria; for bunch bids, primary product OEM must qualify
- Warranty: 3-year warranty; OEM warranty certificates due at delivery
- ISO 9001: Certification required for bidder or OEM
- Service: Escalation matrix and well-established service network in India
- Documentation: Required certificate uploads; otherwise bid may be rejected
- Installation/Training: Vendor must provide installation, commissioning, and training support
