Home And Hill Affairs Department West Bengal Computer Printer Tender 2025 Howrah ISO 9001

Tender Overview

The procurement is for a Computer Printer under the aegis of the Home And Hill Affairs Department, West Bengal in Howrah (711101). No explicit quantity, value, or start/end dates are provided; however, the tender requires ISO 9001 certification, OEM authorization, and a dedicated service support channel. A delivery model includes an option to modify quantities up to 25%, with delivery timelines tied to the original delivery period. The contract emphasizes post-sale service, local service presence, and escalation contacts. The unique clause around option-based quantity adjustments and mandatory OEM compliance distinguishes this tender from standard procurements. This opportunity targets vendors capable of ISI/AAA-like reliability via ISO 9001, local service infrastructure, and OEM-backed support. This tender is specifically categorized for a Printer procurement in Howrah, West Bengal, and requires clear documentation and compliance assurances to participate.

Technical Specifications & Requirements

• Product category: Computer Printer
• Standards/Certifications: ISO 9001 certification required; OEM authorization on letterhead; local service center presence
• OEM/Service: OEM or Authorized Seller with registered Indian office for after-sales service; dedicated toll-free service support; escalation matrix
• Documentation: Bidder must upload certificates/ATC documents; Power of Attorney warranty/certification from OEM
• Delivery/Option Clause: Quantity may increase/decrease by up to 25%; delivery time adjustments calculated as (additional/ original) × original period with minimum 30 days
• Compliance: Technical compliance and warranty confirmation from OEM; local service capability demonstrated
• Additional notes: Import considerations require India-based registration for after-sales support; ensure service support numbers are provided

Terms, Conditions & Eligibility

• EDI/EMD: EMD amount not specified in the data; bidders should verify at submission
• Experience/Turnover: No explicit years or turnover figures stated; ensure capability to provide ISO 9001 certified OEM-backed printers
• Delivery Terms: Delivery period anchored to the original delivery order; option quantity adjustments may extend this period per formula
• Payment Terms: Not disclosed in the terms; bidders should seek clarification during bid process
• Documents: OEM authorization on OEM letterhead; ISO 9001 certificate of the OEM; proof of local service center; service support contact details; power of attorney for technical compliance
• Penalties/Warranty: Warranty confirmation required; penalties or LD terms not described in data
• Special Clauses: Compliance with ATC clauses; ensure availability of service escalation matrix and toll-free support; ensure local presence for service maintenance