Custom Bid for Services - ----
Indian Army
HISAR, HARYANA
Posted:
6 October 2025
Closed:
23 October 2025
GEM
Tender Overview
The Indian Army, Department Of Military Affairs, invites a Custom Bid for Services for 2025 under the GEM portal. The opportunity references an EMD of ₹29,800 and requires bidders to upload mandatory certificates and documents. A notable clause allows a 25% adjustment in contract quantity or duration at contract issue, with future modifications capped at 25%. The procurement emphasizes dedicated service support and a clear escalation framework. Location details are not disclosed in the provided data. The tender features an ATC document uploaded by the buyer and a BOQ with zero items, indicating a flexible or undefined service scope pending further specification. The opportunity centers on ensuring compliant bidders with robust after-sales support.
Technical Specifications & Requirements
Key terms include:
- EMD: ₹29,800 as security for bid submission.
- Flexibility: Contract quantity/duration can be adjusted by up to 25% at issue and post-issuance with a 25% cap.
- Certificates: Bidders must upload all certificates/documents listed in the Bid Document, ATC, and any corrigenda.
- Service & Support: A dedicated toll-free support line and a documented escalation matrix must be provided by the bidder/OEM.
- ATC/Attachments: Buyer has uploaded ATC; bidders should review for any special conditions.
- BOQ: No items listed, implying a potential services scope to be defined during finalization.
- Standards/Compliance: Not specified, but certificates imply compliance with buyer-specified criteria.
Terms, Conditions & Eligibility
Key eligibility and contractual terms include:
- EMD: ₹29,800 required for bid submission.
- Quantity/Duration Flexibility: Up to 25% adjustment permitted before and after contract issuance.
- Documentation: Mandatory upload of all certificates/documents enumerated in the Bid Document, ATC, and corrigenda.
- Service Support: Bidder/OEM must offer a dedicated toll-free service number and an Escalation Matrix for support.
- ATC: Buyer has uploaded additional terms; bidders must review and comply.
- BOQ: Absence of items suggests a services-based scope requiring bidder-drafted proposals aligned to buyer needs.
