Bids are Invited For Call Centre Service - Per Seat Basis - Cloud based call center solution; Onsite with setup in NORTH DELHI, DELHI

The eligibility requirements include being a registered entity, with a minimum average annual turnover of 1800 Lakh over the last three years, along with three years of past experience in providing similar services.

Bidders must furnish certificates confirming their experience criteria, financial turnover, and any additional documents requested as per the Additional Terms and Conditions (ATC) related to the tender.

To register for the tender, interested bidders should go through the formal registration process on the GeM portal, ensuring they comply with all required documentation guidelines specified the tender.

All document submissions must adhere to the formats specified in the tender documents. It is essential for bidders to review the tender documentation to ensure compliance.

Bidders should outline their proposals including infrastructure capabilities, past project implementations, and the technological frameworks they plan to deploy as part of the call center service.

The selected service provider must comply with the quality standards as stipulated in the tender documentation, ensuring high performance in service delivery within the agricultural sector.

Yes, compliance with the guidelines set by the Ministry of Agriculture and Farmers Welfare, as well as adherence to local procurement laws and 'Make in India' policies, forms a crucial part of the tender criteria.

The services provided by the bidders will be tested against key performance indicators as defined in the tender documents, ensuring they meet the operational expectations and quality benchmarks.

The EMD amount required for participating in this tender is ₹18,000,000, and bidders seeking exemption must provide valid supporting documentation according to the relevant categories.

Bidders must be ready to submit a performance security in the form of an ePBG with a required percentage of 3% of the total contract value, which is to be held for a period of 36 months post the contract period.

Payment terms will be elaborated within the contractual agreements post-evaluation, ensuring transparency in financial dealings throughout the project's lifecycle.

Price evaluation will focus on the total value for the solutions proposed, ensuring competitive analysis between bids based on quality and financial proposals presented.

Bidders are required to submit their proposals through the GeM portal following the submission guidelines highlighted in the tender documents.

While specific dates for bid openings and closures are referenced in the official documents, bidders should ensure that all submissions occur before the stated timelines detailed in the tender.

Bid submissions will undergo a thorough evaluation process, taking into account both technical and financial aspects, leading to a decisive selection based on merit.

Results of the tender will be communicated through the official channels mentioned within the tender documents, ensuring all bidders are informed accordingly.

While this tender outlines specific criteria, MSEs typically benefit from various support measures under government policies, although, for this specific tender, exemptions for experience and turnover are not applicable.

Similar to the MSE criteria, there are no exemptions provided for startups regarding years of experience and financial turnover for this tender.

Bidders are encouraged to align their projects with the 'Make in India' policies, which promotes local manufacturing and service delivery, enhancing domestic capabilities.

Bidders are required to comply with local content and procurement rules as specified in the tender documents, promoting the use of domestically produced goods and services in the execution of the contract.