Central Board Of Excise And Customs AMC Tender for Pre-owned Printers MFPs Scanners in India 2026

Bidders must upload an Undertaking disclosing no liquidation or bankruptcy, include a Malicious Code Certificate, and provide OEM Manufacturer Authorization. Ensure presence of a dedicated service office in the consignee state, toll-free support, and an escalation matrix. The bid should reflect the monthly AMC scope for HP/Canon/Dell devices with total estimated value around ₹140,000.

Submit Undertaking on financial standing; Malicious Code Certificate; OEM Manufacturer Authorization; documentary proof of service office in consignee state; dedicated toll-free service number and escalation matrix; and all certificates listed in ATC/Corrigendum. Ensure GST, PAN, and relevant financial certificates are ready if requested.

Provide a valid OEM Manufacturer Authorization for HP/Canon/Dell devices and a Malicious Code Certificate confirming no embedded malware. Upload any additional ATC-cited certificates. These documents validate compliance and secure continued service for pre-owned equipment under the AMC.

The contract permits a 25% increase or decrease in quantity or duration at the time of contract issue, and post-issuance adjustments may also occur up to 25% with the service provider's consent, affecting lumpsum service contracts.

Estimated value is ₹140,000 for pre-owned printers, MFPs, and HP scanners. The AMC is monthly, covering maintenance and support rather than outright procurement, with no BoQ items published in the available data.

Bidders must provide a Dedicated toll-free service line and an escalation matrix with contact numbers. A service office in the consignee state must be verifiable, ensuring response times and issue resolution align with CBEC expectations.

Failure to upload required certificates (Malicious Code, OEM Authorization, etc.) can lead to bid rejection. Ensure all ATC-listed documents are included, with complete contact details and verifiable office location in the consignee state.

Scope centers on monthly AMC/CMC for pre-owned printers, MFPs, and HP scanners. The contract emphasizes service continuity, security certifications, and authorized OEM support rather than new-device procurement, with emphasis on timely maintenance and issue resolution.