HQIDS Department Of Military Affairs Desktop, Laptop & Peripherals Maintenance Tender 2026 Delhi - ISI/ISO Standards & 25% CL Clause 2026

Tender Overview

Organization: HQIDS, under the Department Of Military Affairs. Procurement: Annual Maintenance Service for Desktops, Laptops and Peripherals (Desktop PC; other). Estimated value: ₹1,509,100 with EMD of ₹75,000. Location unspecified; the tender scope includes service delivery across the officer network and on-site support, with a 25% flex on quantity/duration and a mandatory local service office in the consignee state. Unique terms include a Malicious Code Certificate, an Escalation Matrix, and a dedicated toll-free support line. The award favors vendors capable of rapid deployment, compliant with buyer ATCs and the SOW.

Technical Specifications & Requirements

• No formal specifications available in the provided data; bidders should review the attached ATC and Scope of Work for explicit deliverables.
• Key implied requirements include: on-site maintenance for desktops, laptops, and peripherals; escalation procedures; proof of a local service office; and provision of EMD/Banker’s Cheque or Demand Draft as per Delhi payment terms.
• Critical compliance areas likely include: General Malicious Code Certificate, service/quality standards, and documented OEM authorizations if third-party maintenance is proposed. The absence of BOQ items indicates multiple SKUs may be covered under a single maintenance contract with flexible scope.
• The buyer requires an office of the service provider within the same state as the consignee and submission of scanned EMD proof with hardcopy delivery within 5 days of bid end date.
• Ensure adherence to the ATC and Scope of Work linked with this tender.

Terms, Conditions & Eligibility

• EMD: ₹75,000 via DD/ Banker’s Cheque in favour of DACIDS (ADM & COORD) payable at DELHI; hardcopy delivery within 5 days.
• Scope flex: up to 25% increase in quantity or contract duration; lumpsum scope may extend accordingly with provider consent.
• Office requirement: service provider must have a local office in the state of the consignee and provide documentary evidence.
• Financial viability: bidder must not be under liquidation; provide an undertaking of financial soundness.
• Malicious code certificate: mandatory certification confirming no embedded malicious code; breach implications for IPR and data safety.
• Escalation and toll-free support: provide an escalation matrix and dedicated toll-free number for service support.
• Submit: GST, PAN, experience, financials, and OEM/auth certificates as required in ATC/SCOW; non-submission may lead to rejection.