National Informatics Centre Services Incorporated Toner Cartridges Consumables Tender 2026 New Delhi ISI/AAA compliant Year 2026

Tender Overview

The opportunity is issued by National Informatics Centre Services Incorporated (NICSI) under the Department of Electronics and Information Technology for procuring toner cartridges and printer consumables. The scope centers on generic cartridge categories and OEM/brand compatibility, with procurement conducted via PAC-only considerations. The buyer allows a quantity flex up to 25% at contract, and the delivery timeline adjusts relative to original orders, ensuring continuity of supply for NICSI and its government customers. Key differentiators include OEM authorization requirements, service support commitments, and structured escalation for after-sales service. This procurement targets entities capable of supplying compatible and OEM-authorized cartridges with reliable service coverage in the contract period.

Technical Specifications & Requirements

• Product class and type of cartridge/consumable; color, model numbers, and OEM machine compatibility are identified as GENERIC categories requiring precise alignment to tender documentation.
• Printer/Multifunction machine brand compatibility and model numbers must be clearly specified by bidders.
• Minimum yield per replacement cartridge (pages) and color specifications to be met.
• OEM authorization and supplier brand compliance are mandatory; bidder must provide Manufacturer Authorization where applicable.
• Service & support: dedicated/toll-free support number and escalation matrix must be provided by the bidder or OEM.
• ATC-compliant submission: certificates and documents as per terms must be uploaded; GeM contract reference to be included in PBG.
• Delivery terms: option clause allows quantity variation and extended delivery time calculations, with a minimum 30 days for extended periods.
• BOQ shows no itemized quantities, indicating a broad consumables procurement rather than a fixed lot.
• The procurement emphasizes compliance with government procurement norms and supplier eligibility criteria.

Terms, Conditions & Eligibility

• EMD/Security: submission requirements align with GeM terms; bidders must ensure PBG submission with NICSI bank details provided in ATC.
• Manufacturer Authorization: if using authorized distributors, an OEM authorization certificate must be included.
• Service support: dedicated toll-free line and escalation matrix required for after-sales support.
• Delivery flexibility: quantity up to 25% increase/decrease during contract; delivery timeline adjusted via a formula: (Increased quantity ÷ Original quantity) × Original delivery period, with a minimum of 30 days.
• Compliance: all certificates and documents specified in the Bid Document, ATC, and Corrigendum must be uploaded.
• Payment terms: not explicitly stated in data; bidders should align with NICSI standard GeM payment practices and PBG terms.
• Warranty/penalties: terms to be defined in the contract; ensure adherence to service levels and escalation procedures.
• Authorization and compliance: ensure OBM/OEM authorizations are current and valid for the period of the contract.