Indian Army Remote Access & Support Software Tender Gurudaspur Punjab 2026 - ISI/ISO Standards & OEM Licensing
Indian Army
GURDASPUR, PUNJAB
Posted:
28 May 2026
Closed:
8 June 2026
GEM
GEM
Indian Army Remote Access & Support Software Tender Gurudaspur Punjab 2026 - ISV Licensing, OEM Support, 0-12 Months
Progress
Issue06-Jun-2026, 6:29 pm
AwardPending
Quantity
8
Bid Type
Two Packet Bid
Key Highlights
- • OEM licensing policy and number of licenses as per vendor terms
- • 25% quantity variation right during contract and currency
- • Hosting environment/deployment option and platform type
- • OEM support for updates/patches and version upgrades duration
- • Training options and number of training days (0 if not applicable)
- • Remote access and collaboration within the same console
- • Delivery schedule tied to original delivery order with minimum 30 days
- • Security features and remote support capabilities
Categories
3
Tender Overview
The Indian Army, Department Of Military Affairs, invites bids for REMOTE ACCESS & SUPPORT SOFTWARE located in GURDASPUR, PUNJAB. Estimated value is ₹117,187.00. The scope covers LICENSING POLICY, OEM licensing terms, hosting/deployment options, remote support, and training under a single procurement for 2026. Key differentiators include OEM support duration, number of licenses, and platform/hosting choices. Bidders should align with the buyer’s option clause allowing up to 25% quantity variation, with delivery timing calculated from the last date of the original delivery order and extended periods. This tender emphasizes licensing scope, remote access capabilities, and cross-console collaboration within the same solution, with no BOQ items currently listed.
Technical Specifications & Requirements
- Category: BASIC INFORMATION; Licence Types and Duration of Subscription details to be defined by OEM terms.
- Platform/Hosting: Platform type and hosting environment/deployment option to be indicated; remote access features and collaboration within the same console to be supported.
- OEM Licensing Policy: Number of licensing included per OEM policy; training options, number of training days (0 if not applicable).
- Security & Remote Support: Remote support features and remote access features to be specified; security features must be outlined.
- Warranty/Updates: Years of OEM support for updates/patches and version upgrades to be clarified; training availability to be confirmed.
- Delivery/Deployment: Notified delivery period tied to original delivery order; option to extend as per 25% quantity variation.
Terms, Conditions & Eligibility
- EMD: Not specified in data; bidders must review T&C for exact deposit requirements.
- Quantity Variation: Up to 25% increase/decrease during contract and currency
- Delivery Time: Delivery period defined from the last date of the original delivery order; additional time formula applies with minimum 30 days.
- Payment Terms: To be confirmed in T&C; bidders should verify applicable terms.
- BOQ: No items listed; procurement focuses on licensing policy and OEM terms.
- Submission Docs: Prepare standard bidder submissions including GST, PAN, OEM authorizations, and technical compliance per terms.
Key Specifications
-
Remote access software with OEM licensing policy
-
License quantity as per OEM terms
-
Hosting/deployment option and platform type
-
Remote support capabilities and security features
-
Training options and days (0 if not applicable)
-
Years of OEM support for patches/updates and version upgrades
Terms & Conditions
-
Option clause allows ±25% quantity variation during contract; calculated delivery extension with minimum 30 days
-
No BOQ items listed; procurement focuses on licensing terms and OEM support
-
Delivery and payment terms to be finalized in Buyer Added Terms and Conditions
Important Clauses
Payment Terms
Payment terms to be specified in T&C; bidders should confirm advance/milestones and schedule
Delivery Schedule
Delivery begins after last date of original delivery order; extended time proportionate to quantity variation with a minimum 30 days
Penalties/Liquidated Damages
Penalties/LD details to be defined in T&C; ensure compliance with OEM terms and delivery milestones
Bidder Eligibility
-
Experience in supplying remote access and licensing-based software to government or defense sectors
-
Demonstrated capability to manage OEM licensing policies and hosting deployments
-
Financial stability with verifiable turnover and compliance documents
Additional Tender Data
Commercial Details
Tender Category
Goods
Bid To RA
No
Bid To RA Enabled
No
Item Category
REMOTE ACCESS & SUPPORT SOFTWARE (Q3)
Authority Records
MINISTRY OF DEFENCEMILITARY AFFAIRS DEPARTMENT
BID & GeM Expert Consultancy
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Bid Preparation
GeM Registration
Document Filing
Free consultation · 24h response
Documents 3
GeM-Bidding-9432965.pdf
Main Document
CATALOG-Specification-1
CATALOG Specification
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Tender Results
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Technical Specifications
1 Item
Item #1 Details
View Catalog| Category | Specification | Requirement |
|---|---|---|
| BASIC INFORMATION | Category | Remote Access & Support Software |
| SCOPE OF LICENCE | Types of Licence | Perpetual, Subscription |
| SCOPE OF LICENCE | Duration of Subscription (in months) (Hint :- Select '0' if not applicable) | 0 - 60 |
| SCOPE OF LICENCE | OEM Licensing policy | Per Organization/Buyer, Per Concurrent User, Per Device, Per Base License |
| SCOPE OF LICENCE | Number of licensing included in the offered product as per OEM defined licensing policy | 1 - 500 |
| SCOPE OF LICENCE | Platform type | Desktop based, Server based, Web based, Cloud based, Hosted Service based, Mobile Based, NA |
| SCOPE OF LICENCE | Hosting Enviroment/ Deployment Option | Cloud, On Premises, NA |
| SCOPE OF LICENCE | The offered product have support from OEM for | Unlimited updation for Patches and Bug fixes within maintenance & support period., Unlimited upgradation of version within support period, NA |
| SCOPE OF LICENCE | Number of Years for OEM support for updation (Patches and Bug fixes) is included in the scope of supply (Hint :- Select '0' if not applicable) | 0 - 5 |
| SCOPE OF LICENCE | Number of Years for OEM support for Upgradation of version is included in the scope of supply (Hint :- Select '0' if not applicable) | 0 - 5 |
| SCOPE OF LICENCE | Training Options | On-Site, OEM Training Centre, Web based Virtual Training, Training Material |
| SCOPE OF LICENCE | No of days Training Provided (Hint :- Select '0' if not applicable) | 0 - 5 |
| REMOTE SUPPORT | Remote Support Features | Concurrent User Session, Instant Help Request, Session Recording, Connection Reporting, 4K Support, Multi Monitor Support |
| REMOTE ACCESS | Remote Access Features | One Click Remote Script Execution, Unattended Access to Android Devices, Wake-On-Lan, File Transfer, Black Screen During Unattended Session, Lock Screen After Session, Remote Printing |
| SECURITY | Security Features | Granular Access Controls, 256-bit-AES end-to-end Encryption, 2-Factor-Authentication, Whitelisting / Blacklisting, NA |
| COLLABORATION WITHIN THE SAME CONSOLE AND SOLUTION | Collaboration within the same console and solution Features | Team-Chat – Internal to organisation, Customer Chat – external, Recent Computers & Contacts Listing, Session Handover, Switch Sides with Partner Reverse Remote Control, NA |
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Required Documents
1
GST Registration Certificate
2
Permanent Account Number (PAN) card
3
Experience certificates for similar remote access software procurements
4
Financial statements / turnover evidence
5
EMD submission proof (as specified in T&C)
6
Technical bid documents indicating compliance with OEM licensing terms
7
OEM authorization letters (if bidding through channel partners)
Frequently Asked Questions
Key insights about PUNJAB tender market
How to bid for Indian Army remote access software tender in Gurudaspur
Bidders should submit GST, PAN, experience certificates, financial statements, EMD proof, technical compliance, and OEM authorizations. Ensure compliance with OEM licensing terms, hosting options, and remote support features. Review Buyer Added Terms for the 25% quantity variation and delivery calculation from the original order date.
What documents are required for the Gurudaspur software procurement
Required documents include GST registration, PAN, experience certificates for similar deployments, financial statements, EMD proof, technical bid indicating OEM licensing compliance, and OEM authorization letters. Ensure all documents reflect current organization details and are verifiable by Indian Army procurement.
What are the licensing and hosting requirements for this tender
Licensing terms must follow OEM policy with specified number of licenses; hosting environment and deployment option must be defined by the vendor. Training days, remote support features, and platform type should be clearly stated, with security features highlighted and ISI/IS codes if applicable.
When is the delivery deadline and how is it calculated
Delivery starts from the last date of the original delivery order. If quantity increases by up to 25%, additional time is calculated as (increased quantity/original quantity) × original delivery period, with a minimum extension of 30 days.
What standards or certifications are required for this procurement
Standards include OEM licensing compliance and security features; ensure remote access security is described. If applicable, IS/IS0 certifications should be listed, along with any vendor-specific security certifications tied to government procurement.
What is the role of OEM support in this tender
OEM support includes patches and bug fixes for a defined number of years, plus potential version upgrades. Specify exact duration in years and whether it covers both updates and upgrades, along with any training provisions.
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Documents 3
GeM-Bidding-9432965.pdf
Main Document
CATALOG-Specification-1
CATALOG Specification
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS