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GEM

Government Tender Published for REMOTE ACCESS & SUPPORT SOFTWARE,REMOTE ACCESS & SUPPORT SOFTWARE in JALPAIGURI, WEST BENGAL

Bid Publish Date

04-Jun-2026, 12:27 pm

Bid End Date

18-Jun-2026, 1:00 pm

Location

JALPAIGURI , WEST BENGAL
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Progress

Issue04-Jun-2026, 12:27 pm
AwardPending
Explore all 4 tabs to view complete tender details

Quantity

14

Category

REMOTE ACCESS & SUPPORT SOFTWARE

Bid Type

Two Packet Bid

Public procurement opportunity for Indian Army REMOTE ACCESS & SUPPORT SOFTWARE (Q3) in JALPAIGURI, WEST BENGAL. Quantity: 14 issued by. Submission Deadline: 18-06-2026 13: 00: 00. View full details and respond.

Additional Tender Data

Commercial Details

Tender Category

Goods

Bid To RA

No

Bid To RA Enabled

No

Item Category

REMOTE ACCESS & SUPPORT SOFTWARE (Q3)

Authority Records

MINISTRY OF DEFENCEMILITARY AFFAIRS DEPARTMENT
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Documents 5

GeM-Bidding-9417865.pdf

Main Document

CATALOG-Specification-1

CATALOG Specification

CATALOG-Specification-2

CATALOG Specification

Buyer uploaded ATC document

ATC

GEM General Terms and Conditions Document

GEM_GENERAL_TERMS_AND_CONDITIONS

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GEM

Technical Specifications 2 Items

Item #1 Details

View Catalog
Category Specification Requirement
BASIC INFORMATION Category Remote Access & Support Software
SCOPE OF LICENCE Types of Licence Perpetual, Subscription
SCOPE OF LICENCE Duration of Subscription (in months) (Hint :- Select '0' if not applicable) 0 - 60
SCOPE OF LICENCE OEM Licensing policy Per Organization/Buyer, Per Concurrent User, Per Device, Per Base License
SCOPE OF LICENCE Number of licensing included in the offered product as per OEM defined licensing policy 1 - 500
SCOPE OF LICENCE Platform type Desktop based, Server based
SCOPE OF LICENCE Hosting Enviroment/ Deployment Option Cloud, On Premises, NA
SCOPE OF LICENCE The offered product have support from OEM for Unlimited updation for Patches and Bug fixes within maintenance & support period., Unlimited upgradation of version within support period, NA
SCOPE OF LICENCE Number of Years for OEM support for updation (Patches and Bug fixes) is included in the scope of supply (Hint :- Select '0' if not applicable) 0 - 5
SCOPE OF LICENCE Number of Years for OEM support for Upgradation of version is included in the scope of supply (Hint :- Select '0' if not applicable) 0 - 5
SCOPE OF LICENCE Training Options On-Site, OEM Training Centre, Web based Virtual Training, Training Material
SCOPE OF LICENCE No of days Training Provided (Hint :- Select '0' if not applicable) 0 - 5
REMOTE SUPPORT Remote Support Features Concurrent User Session, Instant Help Request, Session Recording, Connection Reporting, 4K Support, Multi Monitor Support
REMOTE ACCESS Remote Access Features One Click Remote Script Execution, Unattended Access to Android Devices, Wake-On-Lan, File Transfer, Black Screen During Unattended Session, Lock Screen After Session, Remote Printing
SECURITY Security Features Granular Access Controls, 256-bit-AES end-to-end Encryption, 2-Factor-Authentication, Whitelisting / Blacklisting, NA
COLLABORATION WITHIN THE SAME CONSOLE AND SOLUTION Collaboration within the same console and solution Features Team-Chat – Internal to organisation, Customer Chat – external, Recent Computers & Contacts Listing, Session Handover, Switch Sides with Partner Reverse Remote Control, NA

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Required Documents

1

Experience Criteria

2

Past Performance

3

Bidder Turnover

4

Certificate (Requested in ATC)

5

OEM Authorization Certificate

6

OEM Annual Turnover

7

Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria

8

the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer

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