COMMERCIAL HEADSET
Indian Navy
MUMBAI, MAHARASHTRA
Posted:
17 July 2025
Closed:
14 August 2025
GEM
GEM
Bank Of Baroda Customized Headset Tender Mumbai Maharashtra 3-Year OEM Warranty 2026
Bid Publish Date
03-Jul-2026, 7:50 pm
Bid End Date
24-Jul-2026, 6:00 pm
Location
Progress
Issue03-Jul-2026, 7:50 pm
AwardPending
Quantity
10
Bid Type
Single Packet Bid
Key Highlights
- • End User Certificate format requirement for bidders
- • 3-year OEM warranty with certificates to be submitted at delivery
- • Dedicated toll-free service support and escalation matrix required
- • Functional service centers in every consignee state or 30-day establishment window
- • Delivery quantity may increase by up to 25% during contract term
- • Installation, commissioning, training, troubleshooting, and maintenance services expected
- • Bidder must provide OEM authorizations and warranty documentation
Categories
1
Tender Overview
Bank Of Baroda invites bids for the supply of customized headsets in Mumbai, Maharashtra. The procurement includes a 3-year OEM warranty and requires End User Certificate formats to be submitted with delivery. The contract allows a purchase quantity variance of up to 25% during both initial and extended periods. Successful bidders must demonstrate a robust service network with installation, commissioning, training, and maintenance capabilities in INDIA, plus access to dedicated support lines and escalation matrices. This tender emphasizes after-sales service readiness, including center presence near consignee locations and documented service capabilities.
- Organization: Bank Of Baroda
- Location: Mumbai, Maharashtra
- Product: Customized Headsets
- Warranty: 3 years from final acceptance or post-installation
- Key differentiator: End User Certificate format and post-sale service requirements
- Delivery/option clause: 25% quantity variation with contract-adjusted timelines
- After-sales: dedicated toll-free support, escalation matrix, and state-wise service centers
- OEM requirements: submission of OEM warranty certificates at goods delivery
Technical Specifications & Requirements
- Product: Customized headset (no specific technical specs provided)
- Warranty: 3 years from final acceptance/installation completion
- Post-sale service: Installation, commissioning, training, troubleshooting, maintenance with Indian service network
- Service centers: must have functional centers in each consignee state; if not, establish within 30 days of award
- Support: Dedicated toll-free number and clear escalation matrix for service
- End User Certificate: must be provided in buyer’s format
- Delivery terms: option clause enables up to 25% quantity variation at contracted rates
- Documentation: OEM warranties and service capability details to be uploaded with bid
- Compliance: End User Certificate and service coverage are mandatory
Terms, Conditions & Eligibility
- EMD/security: not explicitly stated in data; bidders must comply with option clause and provide OEM warranty documents
- Warranty: 3-year OEM warranty; rectification of breakdown during guarantee period
- After-sales: must have service centers near consignee destinations or establish within 30 days of award; evidence required for payment release
- End User Certificate: provided in bidder’s standard format
- Service infrastructure: dedicated toll-free line and escalation matrix required
- Delivery flexibility: quantity may be increased by up to 25% during contract; extended delivery period calculations apply
- Compliance: bidders must demonstrate installation, commissioning, and maintenance capabilities in INDIA
- Documentation: upload service center details and OEM authorization as part of bid
Key Specifications
-
Product/service names and categories: Customized headset
-
Quantities/scale: not specified; 25% option clause for quantity variation
-
EMD/estimated value: not specified
-
Experience: proven installation/maintenance capability in INDIA
-
Quality/standards: OEM warranty; End User Certificate; toll-free support
-
Delivery/installation: 30-day establishment window for new service centers
-
Warranty: 3-year OEM warranty from final acceptance
Terms & Conditions
-
End User Certificate in bidder's format is mandatory
-
3-year OEM warranty certificates must be submitted at delivery
-
Delivery may vary up to 25% in quantity; contract rates apply
Important Clauses
Payment Terms
Not explicitly stated; payment linked to warranty compliance and service center readiness per terms.
Delivery Schedule
Delivery timelines linked to original and extended periods; additional time calculated by (increased quantity ÷ original quantity) × original delivery period, minimum 30 days.
Penalties/Liquidated Damages
Not detailed in provided data; adherence to warranty and timely service implied through service obligations.
Bidder Eligibility
-
Demonstrated experience in supplying or deploying headsets or similar peripherals
-
Evidence of a functional service center network in INDIA or clear plan to establish within 30 days of award
-
Capability to provide 3-year OEM warranty and post-sale service with dedicated toll-free support
Additional Tender Data
Commercial Details
Tender Category
Goods
Bid To RA
No
Bid To RA Enabled
No
Item Category
Custom Product - Supply of customized Headset
Payment Timelines
Payments shall be made to the Seller within 30 days of issue of consignee receipt-cum-acceptance certificate (CRAC) and on-line submission of bills (This is in supersession of 10 days time as provided in clause 12 of GeM GTC)
Delivery Details
Max Delivery Days
15
Delivery Locations
1
Delivery Cities
Mumbai Suburban
Delivery Pincodes
400102
Delivery Locations
| Consignee | Address | City | State | Pincode | Quantity | Delivery Days | Additional Requirement |
|---|---|---|---|---|---|---|---|
| Yadav Rajkumar | 400102,BOBCARD Limited, Registered office at 2nd Floor, Baroda House, Behind Dewan Centre, S.V. Road, Jogeshwari (West) | Mumbai Suburban | Maharashtra | 400102 | 10 | 15 | - |
Authority Records
MINISTRY OF FINANCE
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Bid Preparation
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Documents 5
GeM-Bidding-9557130.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Historical Data
Required Documents
1
GST registration certificate
2
Permanent Account Number (PAN) card
3
Experience certificates demonstrating prior headset supply
4
Financial statements (as required by tender terms)
5
End User Certificate (in bidder's format)
6
OEM authorization certificates
7
OEM warranty certificates to be submitted at delivery
8
Documentation evidencing service centers or plans to establish within 30 days
Frequently Asked Questions
Key insights about MAHARASHTRA tender market
How to bid for Bank Of Baroda headset tender in Mumbai?
Bidders must submit GST, PAN, experience certificates, financials, and OEM authorizations, plus End User Certificate in the buyer format. Ensure 3-year OEM warranty is documented, with service capability details and toll-free support. Include proof of service centers or a plan to establish within 30 days of award, and comply with the 25% quantity option clause.
What documents are required for the Bank Of Baroda headset procurement in Mumbai?
Required documents include GST registration, PAN, experience certificates for headset supplies, financial statements, End User Certificate, OEM authorizations, and OEM warranty certificates to be provided at delivery. Also include evidence of service center availability or a plan to establish within 30 days post-award.
What are the warranty terms for the customized headset tender in Mumbai?
The contract specifies a 3-year OEM warranty from final acceptance or after installation, commissioning, and testing. OEM warranty certificates must accompany the delivery, and the seller must ensure rectification of any breakdown during the guarantee period through a defined service network.
What is the delivery and quantity variation clause for this headset bid?
The purchaser may increase or decrease the quantity by up to 25% of the bid quantity at contract placement and during the currency of the contract. The extended delivery time is calculated as (increased quantity ÷ original quantity) × original delivery period, with a minimum of 30 days.
What after-sales support is required for the headset tender in Mumbai?
Bidders must provide a dedicated toll-free support line, an escalation matrix with contact numbers, and ensure service centers are functional near consignee locations or established within 30 days of award. Post-sale services include installation, commissioning, training, troubleshooting, and maintenance.
How does End User Certificate format impact headset bids in Mumbai?
End User Certificate must be supplied in the buyer’s standard format. It is a mandatory document for bid submission and must accompany other compliance and warranty documents to validate end-use restrictions and authorized supply.
What standards or certifications are required for the headset procurement in Maharashtra?
The tender requires OEM warranty certificates and End User Certificate compliance; service capability and presence are essential. While specific standards are not listed, the emphasis is on warranty validity, installation/maintenance capability, and a robust India-based service network.
When will service centers need to be established after award for this headset bid?
If no service center exists at bidding time, the bidder must establish one within 30 days of award. Payment release is contingent on documentary evidence of having a functional service center ready to support consignees.
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Documents 5
GeM-Bidding-9557130.pdf
Main Document
Other Documents
OTHER
Other Documents
OTHER
Other Documents
OTHER
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS