Indian Army Software Support Services Renewal Lalitpur Uttar Pradesh 2026 - Ongoing Maintenance Subscriptions & Enhancements
Indian Army
LALITPUR, UTTAR PRADESH
Posted:
24 January 2026
Closed:
30 January 2026
GEM
GEM
Stock Holding Corporation Of India Limited Software Support Services Tender Thane Maharashtra Keycloak SSO 2026
Bid Publish Date
02-Feb-2026, 5:29 pm
Bid End Date
12-Feb-2026, 6:00 pm
EMD
₹1,75,000
Value
₹41,51,240
Location
Progress
Issue02-Feb-2026, 5:29 pm
AwardPending
Quantity
1
Bid Type
Two Packet Bid
Tender Overview
Stock Holding Corporation Of India Limited invites bids for Software Support Services 2.0 focusing on Red Hat Keycloak SSO, application software, proactive services, implementation, maintenance, optimization, service delivery management in Thane, Maharashtra. The estimated contract value is ₹4,151,240 with an EMD of ₹175,000. The scope covers support, enhancements, adaptive improvements, and upgrades related to identity and access management within the chosen software stack. The tender emphasizes service delivery management and ongoing technical support, with the opportunity targeting vendors capable of delivering end-to-end software support across lifecycle phases. Unique aspects include integration with existing enterprise software and adherence to security and IAM protocols.
Technical Specifications & Requirements
- Organization: Stock Holding Corporation Of India Limited
- Location: Thane, Maharashtra 400601
- Product/Service: Software Support Services 2.0 – Red Hat Keycloak SSO; Application Software; Proactive Services; Implementation; Maintenance; Optimization; Service Delivery Management; Adaptive Enhancement; Perfective Upgrades; Technical Improvements
- Estimated Value: ₹4,151,240.00; EMD: ₹175,000.00
- Standards/Compliance: Not specified in available data; bidders should anticipate IS/ISO alignment for IT services and security
- Delivery Scope: End-to-end support, ongoing enhancements, and upgrades to IAM solution; integration with current systems; performance monitoring and issue resolution
- Experience: No explicit years listed; bidders should demonstrate capability in Red Hat Keycloak and enterprise IAM deployments
- Documentation: ATC document referenced; ensure alignment with buyer terms
Terms, Conditions & Eligibility
- EMD: ₹175,000
- Estimated Value: ₹4,151,240.00
- Category: Software Support Services 2.0; Red Hat Keycloak SSO; Proactive Services; Implementation; Maintenance; Optimization; Service Delivery Management
- Important Clauses: Buyer added terms and ATC document; ATC file available for details
- Documentation: Submit technical bid along with EMD and GST/PAN as applicable; OEM authorizations if required
- Delivery/Penalties: Delivery terms not explicitly defined in available data; follow buyer terms in ATC and contract
- Warranty/Support: Not specified; assume standard IT services support duration per contract
Key Specifications
-
Product/Service: Software Support Services 2.0 for Red Hat Keycloak SSO and related application software
-
Estimated value: ₹4,151,240; EMD: ₹175,000
-
Scope: Proactive, implementation, maintenance, optimization, service delivery management, adaptive enhancements, perfective upgrades
-
No detailed technical standards provided in data; bidders must rely on ATC for exact compliance and security requirements
-
Location: Thane, Maharashtra (400601); service delivery across enterprise IAM integration
Terms & Conditions
-
EMD of ₹175,000 required with bid submission
-
Estimated contract value ₹4,151,240; provide financial capacity details
-
ATC document governs terms; ensure compliance with buyer-specified clauses
Important Clauses
Payment Terms
Terms are defined in ATC; bidders must review for milestones, invoicing, and payment timelines aligned with delivery and acceptance
Delivery Schedule
Delivery terms to be confirmed in ATC; bidders should prepare implementation and ongoing support timelines post-award
Penalties/Liquidated Damages
Penalty provisions to be specified in ATC; bidders should anticipate SLA-based penalties and performance credits
Bidder Eligibility
-
Experience in enterprise IAM deployments with Red Hat Keycloak
-
Financial capacity to support ₹4.15 million contract value
-
Compliance with GST/PAN and required OA/OEM authorizations as per ATC
Documents 6
GeM-Bidding-8920302.pdf
Main Document
Other Documents
OTHER
Scope Of Work Document
SCOPE_OF_WORK
Payment Terms & Condition
PAYMENT
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS
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Required Documents
1
GST registration certificate
2
Permanent Account Number (PAN) card
3
Experience certificates demonstrating IAM/Keycloak projects
4
Financial statements (latest audited)
5
EMD documents (₹175,000)
6
Technical bid documents
7
OEM authorizations or partner confirmations (if required by ATC)
8
Any security/compliance certifications referenced in ATC
Frequently Asked Questions
Key insights about MAHARASHTRA tender market
What documents are required for the Keycloak SSO tender in Thane?
Bidders must submit GST registration, PAN, experience certificates for IAM/Keycloak projects, latest audited financials, EMD ₹175,000, technical bid, and OEM authorizations if required by the ATC. ATC governs additional security and compliance prerequisites.
How is the EMD amount ₹175,000 제출 handled in Thane tender?
EMD of ₹175,000 must accompany the bid in approved form (DD/online as per ATC). It is refunded to unsuccessful bidders as per standard procurement rules after contract finalisation or as per tender terms, subject to compliance.
What are the delivery expectations for the software support services in Maharashtra?
Delivery scope includes end-to-end IAM support, proactive maintenance, adaptive enhancements, and upgrades. Exact timelines are defined in the ATC; bidders should prepare a phased implementation plan with milestones after award.
What standards and certifications are required for this Keycloak tender?
ATC specifies required standards; bidders should demonstrate IAM deployment experience and security compliance. While no explicit IS/ISO codes are listed, align with enterprise IT service norms and potential ISI/ISO-adjacent best practices as per ATC.
How to participate in SHCI procurement for Keycloak SSO services in 2026?
Register as a vendor with SHCI, review ATC for this tender, prepare technical and financial bids, ensure EMD readiness, and submit with all required documents through the stipulated bid submission portal within the stated window.
What is the estimated contract value and price expectations for this bid?
Estimated value is ₹4,151,240; bidders should price for full software support, proactive services, implementation, maintenance, optimization, and service delivery management; include potential upgrade costs and annual support fees per ATC guidance.
What is the scope of service delivery management in this tender?
Service delivery management covers monitoring, issue resolution, performance reporting, SLA adherence, and coordination with OEM/partners for Keycloak SSO; bidders must demonstrate capability to manage multi-functional IAM services.
Are OEM authorizations required for participation in the Thane tender?
Yes, if the ATC requires OEM authorizations, bidders must provide applicable agreements or confirmations from the software vendor (Red Hat) attesting to authorized service and support capabilities for Keycloak SSO.
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Documents 6
GeM-Bidding-8920302.pdf
Main Document
Other Documents
OTHER
Scope Of Work Document
SCOPE_OF_WORK
Payment Terms & Condition
PAYMENT
Buyer uploaded ATC document
ATC
GEM General Terms and Conditions Document
GEM_GENERAL_TERMS_AND_CONDITIONS