Indian Army Panel Air Conditioner Procurement Q3 2026 ISO 9001 Compliant, Warranty & After-Sales – DM Department of Military Affairs

Tender Overview

Organization: Indian Army (Department Of Military Affairs) seeks Panel Air Conditioners (Q3 category) for procurement within India. Scope includes supply, installation, testing and commissioning, plus operator training and any required statutory clearances. Estimated value and EMD are not disclosed; however, the contract allows quantity variation up to 25% during and after award. OEM or authorized seller must provide India-based after-sales support, and a dedicated toll-free service line is mandatory. A functional service centre must be established in the consignee state within 30 days of award, with evidence required for payment processing. ISO 9001 certification is mandatory for bidder or OEM. A Material Test Certificate must accompany delivery. Unique clauses emphasize option-based delivery and strict acceptance via buyer lab results.

Technical Specifications & Requirements

• Product category: Panel Air Conditioners for military use; refrigerant type and rated cooling capacity to be specified in BOQ.
• Warranty and Protection class details provided under specifications; material details must meet buyer’s quality checks.
• Standards/Certifications: ISO 9001 certification required; Material Test Certificate to accompany supply; supplier should ensure IS/IS0 family compliance as applicable; OEM must have registered Indian presence for after-sales support.
• Serviceability: Dedicated service centres in each consignee state; on-site warranty applicable or carry-in warranty as defined; 30-day establishment window post-award for new centres.
• Delivery/Acceptance: Buyer’s lab testing results govern acceptance; installation and commissioning included; training provided to operators.

Terms, Conditions & Eligibility

• EMD details are not disclosed here; bidders must comply with standard EMD requirements and ensure bid security per tender norms.
• Option Clause: Purchaser may increase or decrease quantity by up to 25% at contract rates; delivery time extended proportionally with a minimum of 30 days.
• OEM/After-Sales: Imported products must have an India-based OEM or authorized seller with registered office for service; dedicated toll-free service line required.
• Documentation & Compliance: ISO 9001 certification; Material Test Certificate accompanying supply; service centre evidence required for payment release; training and statutory clearances included in scope.
• Delivery & Payment: Delivery schedule aligned with extended delivery periods; payment terms to be defined in contract; installation, testing, commissioning and operator training included.
• Warranty/Penalties: Warranty terms and penalties to be specified in contract; ensure compliance with buyer lab acceptance criteria.